Showroom Manager

We are working with a leading domestic window and door company who are looking for a standout Showroom Manager to join their Cambridge branch. This is your chance to lead a high-performing sales team, shape a consultative customer journey, and champion a one-stop home improvement supply-and-fit solution.

As Showroom Manager, you'll own the full showroom operation: inspiring your team, delivering best-in-class consultations, and ensuring every visitor leaves feeling confident, informed, and excited about transforming their home. Combining strong leadership with hands-on, customer-first selling, you’ll play a pivotal role in driving sales, growing local brand presence, and maintaining the company’s reputation for exceptional service.

What You’ll Do

• Lead, mentor, and motivate a showroom sales team to hit sales, margin, and conversion targets.
• Create a consultative, customer-first culture — no pressure selling, just confidence and trust.
• Oversee day-to-day showroom operations, including staffing, rotas, customer consultations, and showroom presentation.
• Drive footfall and local engagement, supporting marketing activity to boost visits and brand awareness.
• Conduct and oversee in-showroom and home consultations, ensuring quotations are accurate and tailored to each customer and site.
• Guarantee transparent, precise quotations that align with post-survey orders and avoid variations or disputes.
• Build and maintain strong product and technical expertise across the team, including building regulations and performance standards.
• Monitor performance data and deliver weekly sales and activity reporting with actionable insight.
• Partner closely with Operations and Installation to ensure seamless project delivery from sale to aftercare.
• Capture and analyse customer feedback to continually enhance service levels.
• Ensure all customer communications meet professional, prompt, and friendly service standards.
• Champion CRM excellence, ensuring all leads, quotations, and follow-ups are meticulously recorded.
• Work with marketing and leadership to keep showroom displays, POS, and digital tools up to date and on brand.
• Support team development through coaching, training, and performance reviews.
• Maintain health & safety compliance within the showroom.
• Share insights on products, pricing, and customer trends to support continuous improvement.