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Build Something New.
King Living is opening its first UK Outlet, and we're looking for the founding leader to bring it to life.
Based within our owner-operated warehouse in Hemel Hempstead, the Outlet gives cancelled orders, customer returns, ex-display pieces and outlet-exclusive products a second opportunity to find the right home, making premium King Living furniture more accessible to customers.
As the Outlet Showroom Manager, you'll launch this exciting new retail concept, shaping the customer experience, team culture and daily operations from day one. Working closely with Warehouse, Customer Service and Support teams, you'll lead a high-performing team while driving strong commercial and operational outcomes.
This is far more than a traditional showroom management role. You'll balance retail leadership, commercial thinking and operational excellence in a hands-on environment where every day is different.
If you're excited by the opportunity to build something new and lead a successful team, we'd love to hear from you.
What You'll Own
Sales Performance & Customer Experience
- Lead a team that delivers exceptional customer experiences while maximising every sales opportunity.
- Coach your team to execute the King Living Road to Sale with confidence, balancing outstanding service with clear customer expectations around Outlet products, grading, collections, delivery and warranty.
- You'll build long-term customer relationships while ensuring every visitor leaves with confidence in the quality and craftsmanship of King Living furniture.
Inventory Performance & Outlet Operations
- Own the commercial performance of the Outlet floor.
- Working closely with Warehouse and Reverse Logistics teams, you'll oversee inventory flow, showroom replenishment, customer collections and daily operations to ensure stock moves efficiently from warehouse to customer.
- You'll continually optimise product presentation, maximise sell-through and ensure the showroom remains commercially compelling despite constantly changing inventory.
Build the Team
- Recruit, coach and develop a high-performing founding team.
- Create a culture built on ownership, collaboration, adaptability and continuous improvement, where everyone contributes to both customer experience and operational success.
- You'll establish the standards, behaviours and daily operating rhythm that future King Living Outlets will be built upon.
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Build the Business
- This is a role for someone who enjoys improving the way things work.
- You'll identify opportunities to simplify processes, strengthen collaboration between Retail and Warehouse, improve inventory flow and continuously evolve the Outlet operating model.
- No two days will be the same—and that's exactly what makes this role rewarding.
Brand Standards
- Maintain the premium presentation and customer experience King Living is known for while recognising the dynamic nature of an Outlet environment.
- You'll ensure the showroom remains welcoming, commercially presented and ready to trade every day.
Who You Are
- You're probably not looking for another traditional showroom management role.
- You're someone who enjoys building something from the ground up.
- You thrive in environments where every day is different, where you can solve problems, improve systems and genuinely influence how a business operates.
- You're commercially minded and customer-focused, but equally comfortable reviewing inventory, working alongside Warehouse, coaching your team or finding a better way of doing something.
- You naturally take ownership.
- You don't wait for problems to be solved—you solve them.
You'll Likely Bring
- Experience leading a high-performing retail team within furniture, interiors, lifestyle or another premium customer-focused environment.
- Strong commercial judgement with a proven ability to drive sales performance and customer satisfaction.
- Confidence balancing customer experience with operational excellence.
- Excellent organisational skills with the ability to manage multiple priorities in a fast-moving environment.
- Strong systems capability and confidence learning inventory and warehouse management processes.
- A collaborative leadership style that builds strong relationships across Retail, Warehouse and Customer Service.
- Excellent coaching, communication and problem-solving skills.
- A practical, hands-on approach and willingness to lead by example.
- Weekend work is required to suit the needs of the business.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Experience within outlet retail, warehouse operations or inventory-led environments is advantageous, but not essential.
What matters most is your mindset, leadership capability and desire to build something exceptional.
Why Join King Living?
Join the Founding Team
- This is a rare opportunity to help establish King Living's first UK Outlet.
- You'll play a key role in shaping the culture, operating model and customer experience from day one while helping define the future of the Outlet network as it grows.
An Iconic Australian Brand
- Since 1977, King Living has redefined furniture design through innovation, craftsmanship and timeless quality.
- Today, our showrooms span Australia, New Zealand, the UK, Canada, Singapore, Malaysia, the USA, China and Thailand.
Genuine Ownership
- You'll have the autonomy to make decisions, improve processes and build a high-performing team that makes a lasting impact.
Be Rewarded for Performance
- Competitive salary, performance incentives and commission opportunities that recognise commercial success.
Career Growth
- Join a growing international business where high performers are trusted with meaningful opportunities to lead, innovate and grow.
Employee Benefits
- Employee and Family & Friends discounts
- Paid parental leave
- Employee Assistance Programme
- A supportive, collaborative culture built on trust and respect
About King Living
King Living is a family-owned Australian design company with a global footprint and a reputation for innovation, craftsmanship and timeless design.
Everything we do is guided by four values: Passion. Integrity. Collaboration. Innovation.
These aren't simply words—they shape how we design, lead and grow.
We recruit people not only for their experience, but for their mindset, curiosity and willingness to contribute.
King Living is an equal opportunity employer. We welcome applications from people of all backgrounds and experiences.
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