Hartwell PLC
Showroom/Business Manager
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Hartwell Reading - exciting new BYD franchise and Ford car
Basic Salary £30,000 + Commission
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Hartwell is a leading automotive dealership known for its commitment to providing high-quality vehicles and exceptional customer service.
We are currently seeking a motivated and experienced Showroom/Business Manager or an individual looking to make the next move in their career to help lead our showroom operations and enhance the overall customer experience at our BYD and Ford showroom in Reading.
Job Description:
As the Automotive Showroom Manager, you will play a pivotal role in ensuring the success of our showroom by overseeing day-to-day operations, and maintaining a welcoming and organized environment for our customers. You will be responsible for supporting sales targets, improving customer satisfaction, and upholding our brand image.
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Key Responsibilities:
- Sales Team Leadership:
- Provide coaching and support to motivate and maximize the team's potential.
- Monitor sales activities, track performance, and provide regular feedback.
- Customer Experience:
- Ensure a welcoming and professional atmosphere in the showroom.
- Address customer inquiries and concerns promptly and effectively.
- Foster positive customer relationships to enhance repeat business and referrals.
- Implement strategies to enhance the overall customer experience.
- Inventory Management:
- Maintain an up-to-date inventory of available vehicles.
- Collaborate with the management team to ensure proper vehicle display and pricing.
- Oversee vehicle merchandising and presentation in the showroom.
- Compliance and Administration:
- Ensure compliance with all automotive industry regulations and dealership policies.
- Manage administrative tasks related to sales, including contracts, financing, and warranties.
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Requirements:
- Proven experience in automotive sales or showroom management.
- Strong leadership and team management skills.
- Excellent communication and customer service skills.
- Knowledge of automotive industry trends and products.
- Proficiency in sales software and CRM systems.
- Attention to detail and organizational abilities.
- Ability to work flexible hours, including weekends.
If you are a dynamic leader with a passion for automobiles and a proven track record in sales management, we invite you to apply for the position of Automotive Showroom Manager at Hartwell.
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