Tata Consultancy Services
SIAM Lead
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Role: SIAM Lead
Job Type: Permanent
Location: Crawley
Number of hours: 40 hours per week – full time
About the Role
We are seeking an experienced SIAM Lead to drive end-to-end service integration across a complex multi-supplier IT environment. You will be responsible for service governance, supplier performance, major incident leadership, stakeholder engagement, and continual service improvement, ensuring seamless delivery of critical business services.
Key Responsibilities:
- Lead service integration across multiple internal teams and external suppliers.
- Chair operational, tactical, and executive governance forums.
- Manage supplier performance against SLAs, KPIs, and contractual commitments.
- Enable team to deliver top class process management activities across all process areas.
- Produce and present service performance reports, dashboards, and executive updates.
- Produce executive dashboards and insights that combine operational, financial, supplier, and AI-driven performance metrics.
- Act as a trusted advisor to customer leadership, influencing service strategy, innovation, and transformation roadmaps.
- Partner with internal TCS teams / Vendors to embed AI capabilities into service management processes, including Incident, Problem, Change, Request, Knowledge, and Service Reporting.
- Leverage AI and analytics to predict service risks, identify trends, reduce recurring issues, and improve service outcomes.
- Support service transitions, transformations, and strategic change programmes.
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Essential skills/knowledge/experience:
- Extensive experience in SIAM, Service Management, or Service Governance leadership roles.
- Strong supplier management and stakeholder engagement capabilities.
- Deep understanding of ITIL and multi-vendor service environments.
- Experience implementing or governing AI, automation, AIOps, or digital transformation initiatives.
- Knowledge of platforms such as ServiceNow, Microsoft Copilot, Power Platform, Azure AI, Dynatrace, Splunk, Moogsoft, or similar intelligent operations tools.
- Strong analytical mindset with the ability to convert operational data into actionable insights.
Preferred Certifications:
- SIAM Professional/Foundation
- ITIL v4 Managing Professional
- Microsoft Copilot for Microsoft 365 / Azure AI certifications
Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.
Diversity, Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
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As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at UKI.recruitment@tcs.com if you would like to opt in.
If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.
Beware of Fraudulent offers
This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to UKI.recruitment@tcs.com to report any fraudulent activity.
Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.
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