Mission

Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear.

In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It's a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives.

Role purpose

Be the defining voice of Neko's most premium member experience. As a Neko Signature Concierge, you will manage Signature member journeys end-to-end — from onboarding and clinic visits through to follow-up and ongoing support — ensuring every interaction reflects the highest standards of hospitality, discretion, and personalised care. This is a role for a service-driven professional who thrives in high-touch environments, balances warmth with precision, and is passionate about creating experiences that feel genuinely exceptional at every touchpoint.

What you'll be deliver in the first 6-12 months

• Every Signature member receives a seamless, personalised end-to-end experience — from first contact through clinic visit to follow-up — with all actions completed within defined SLAs.
• A Signature Member Playbook is in place, covering SOPs, tone of voice guidelines, and escalation protocols — raising consistency and quality across every touchpoint.
• Signature member clinic visits are flawlessly coordinated: every centre is prepared, every member is personally greeted, and any issues are resolved before they escalate.
• Cross-functional relationships with product, marketing, legal, and clinic teams are strong, enabling smooth rollout of new Signature features, processes, and system improvements.