Marks & Spencer
Simply Food Store Manager - London City Area
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Store Manager – Simply Food at M&S
At M&S Simply Food, we’re obsessed with delivering the very best in food quality, freshness, and customer experience. As a Store Manager, you’ll lead from the front in a fast-paced, high-volume environment where standards, availability, and pace are everything. You’ll take full ownership of your store, driving performance, leading your people, and ensuring every customer leaves with a great experience.
This is a role for a confident, hands-on leader who thrives on delivering results, building high-performing teams, and bringing the M&S food offer to life every single day.
What You’ll Do
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Lead the delivery of the full retail plan across the store, driving:
- Commercial performance
- Operational excellence
- Visual merchandising standards
- People engagement to deliver against the P&L targets.
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Set the store strategy and direction, ensuring every colleague understands their responsibilities and accountability.
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Own the change agenda by implementing transformation initiatives with clarity, urgency, and pace.
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Build a high-performance culture through:
- Coaching and developing managers
- Identifying and nurturing talent
- Creating a store culture that attracts and retains great colleagues.
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Make data-driven decisions to:
- Unlock opportunities
- Drive profit and efficiency
- Improve customer service
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Drive digital adoption and omnichannel capability, enabling teams to sell seamlessly across all platforms.
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Act as the voice of the store, representing colleagues’ concerns while ensuring follow-through on improvements.
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- Create an exceptional customer journey through:
- Consistent standards
- Inspiring visual merchandising
- Diversity and inclusivity in teams.
What You Are
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A proven leader of large teams in a fast-paced retail environment, with a focus on delivery, standards, and results.
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Confident in managing commercial operations, visual merchandising, logistics, and people— integrating them for maximum impact.
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A clarity-first communicator, with the ability to:
- Make tough calls
- Inspire colleagues
- Hold people accountable.
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Skilled in planning, performance management, and resilience, balancing big-picture thinking with detail orientation.
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Proficient in digital tools, data analysis, and systems—using them to make faster, smarter decisions and coach others effectively.
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Strong at building cross-team and cross-peer partnerships, leveraging collaborative insights to tackle challenges and drive transformation.
Why Join Us?
Being part of M&S means playing your part to bring the magic of Marks & Spencer to customers every day. We’re an inclusive, dynamic business built on excellence—delivering exceptional quality, value, and service whenever, wherever, and however customers choose to shop.
What’s In It for You?
- 20% colleague discount across M&S products and select third-party brands, applicable to you and your household.
- Competitive holiday entitlement, with the option to purchase additional days.
- Discretionary bonus schemes tied to personal and business performance objectives.
- Generous defined contribution pension scheme and life assurance benefits.
- Tailored induction and ** extensive training programmes** to develop your skills and career.
- M&S Choices portal, offering discounts, perks, and financial and personal wellbeing supports.
- Industry-leading parental, adoption, and neonatal policies, including support and flexibility for family needs.
- Access to comprehensive wellbeing support, including a 24/7 Virtual GP and family assistance services (PAM Assist).
- A charity volunteer day—dedicated time away from work to support a cause close to your heart.
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EVERYONE’S WELCOME
We’re disrupting and leading the future of retail, driving innovation in the industry while advocating for a more conscientious and inspiring digital era. Our mission is simple: build an inclusive organisation that delivers trust, admiration, and excellence—from colleagues to customers, suppliers, and beyond.
We’re committed to: ✔ Growing diverse, representative teams, where individuals can bring their entire selves to work and perform at their best. ✔ Supporting colleagues every step of the way, from recruitment through career growth.
If you require reasonable adjustments during any recruitment stage, please let us know—we’re happy to make accommodations to level the playing field.
Here’s Your Chance to Shape the Future
Lead with purpose. Own the outcomes. Raise the bar. This is your store—and this is how you can shape the next chapter of M&S. Are you ready?
👉 Take Your Marks. Register your interest today. #LI-EC
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