Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).

For further info please visit: Skilled Worker visa: Overview - GOV.UK

Detailed Job Description And Main Responsibilities

MAIN DUTIES & RESPONSIBILITIES

• Answer telephone calls received into the Single Point of Access (SPA), dealing with enquiries from service users, GPs, healthcare professionals and external agencies in a courteous, professional and efficient manner, ensuring a high standard of service is maintained and directing callers to clinical staff where appropriate, following agreed pathways.
• Receive referrals into the service and allocate work to teams and individual clinical staff using agreed allocation tools, policies and procedures.
• Book, manage and amend appointments for service lines in line with local policies and processes, maintaining accurate electronic and paper records as required.
• Information handled may be confidential and of a sensitive nature.
• Respond to queries both face-to-face and via telephone, ensuring messages are accurately recorded and passed to the appropriate member of staff in a timely manner.
• Create, update and maintain clinical records in accordance with Information Governance requirements, Trust policies and clinical system guidance.
• Enter and maintain clinical and demographic data on Trust systems accurately and promptly, including appointments, referrals, attendance records and other service-related information.
• Support clinical staff within clinic settings, ensuring attendance registers and patient records are updated and maintained appropriately.
• Produce information packs, correspondence and other documentation required by service lines.
• Undertake general administrative duties including copy typing, scanning, photocopying, printing, filing and document management.
• Manage incoming and outgoing post, emails and other communications on a daily basis.
• Make and receive telephone calls to both internal and external stakeholders as required by the service.
• Assist with meeting arrangements, preparation of documentation and coordination of information as required.
• Organise and maintain inventories of office and clinical equipment and support associated calibration processes where necessary.
• Attend and actively participate in team meetings, service meetings, supervision sessions, appraisals and regular reviews with line management.
• Prepare for and participate in assessments, training programmes and development activities as required by the Trust.
• Support the induction, demonstration of processes and training of staff within the remit of the role.
• Work in accordance with Milton Keynes safeguarding policies, procedures and codes of practice.
• Maintain awareness and understanding of infection prevention and control requirements relating to adults, children and young people.
• Maintain strict confidentiality at all times and comply with all relevant data protection and information governance requirements.
• Present a professional manner and appearance at all times when representing the service and Trust.
• Act as a flexible and supportive member of the team, providing cover and assistance across services as required.
• Undertake any other duties commensurate with the grade of the post to meet the operational needs of the service and Trust.

RIDER CLAUSE

This job description provides an outline of the main duties and responsibilities of the post and is not intended to be an exhaustive list. Duties may be amended from time to time to meet the changing needs of the Trust and service.

PROBATIONARY PERIOD

This post is subject to the Trust's three-month probationary period for new staff.

Person specification

Qualifications And Training

Essential criteria

• Good level of education up to GCSE Level English and Mathematics
• Evidenced Computer skills and relevant qualifications or demonstrable experience.

Desirable criteria

• NVQ Level 2 Business & Administration or equivalent experience

Knowledge and Experience

Essential criteria

• Experience of office administration
• Experience of organising and prioritising your own work load
• Experience of working with SystmOne in the management of patient records.
• Confident with SystemOne processes and experienced in handling clinical workflows
• Demonstrate awareness of issues around confidentiality and information sharing and data protection
• Knowledge of current public health agenda
• Knowledge of health promotion topics relating to adults
• Knowledge of office technologies
• Knowledge and understanding of Infection Prevention and Control
• Be competent in use of Microsoft Word, Excel, PowerPoint & Outlook
• Able to set up and maintain electronic and manual filing systems
• Ability to drive and have vehicle available for work for transport between community bases/settings
• Flexible approach to working independently or as part of a close-knit team
• Ability to undertake liaison with other agencies as appropriate.

Desirable criteria

• Experience of working with the public, in a customer service based setting.
• Experience of working in the NHS within a community setting.