Dudley Group NHS Foundation Trust
Single Point of Access Triage Clinician
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Exciting Opportunity for Clinical Triage Nurses
An exciting opportunity has arisen for an experienced, enthusiastic and motivated nurse to join our hard working team!
We are looking for Clinical Triage Nurses to join the Dudley Clinical Hub (Single Point of Access) offering telephone Triage, clinical advice and signposting.
About the Role
Based at Brierley Hill Health and Social Care Centre, the successful applicant will join an integrated, collaboratively focused team, employing a proactive clinical practice and knowledge to provide phone triage / clinical assessment skills in order to support urgent care for patients across our health economy.
The Service is the single point of access for patients registered with a Dudley GP for all admission avoidance referrals from professionals and for patients requiring Health and Social Care Services.
Working Hours:
- 8am – 9pm, 7 days per week, and 365 days per year
- Flexibility required
The service offers extensive support and knowledge to enable patients to be managed away from the acute setting and to implement the right level of care support to achieve this.
Key Responsibilities
- Provide clinical support, assistance and professional expertise to all Healthcare professionals.
- Support in avoiding inappropriate hospital attendances and admissions.
- Act as the referral point for the Urgent Community Response Team.
- Take telephone referrals from GP’s, West Midlands Ambulance Service, Community Nurses and all other Health Professionals.
- Visit patients in their own home if required.
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Requirements
- Flexible, approachable and have a sound clinical evidence-based background and knowledge.
- Friendly but assertive.
- Confident in their own decision making.
- Ability to challenge when necessary.
- Excellent communication, customer care and IT skills.
- Ability to prioritise their own workload without supervision.
- Excellent telephone manner.
- Ability to work well on their own initiative as well as part of a team.
Benefits
- Opportunity to develop and grow within your role through our Learning & OD Team.
- Commitment to an inclusive environment where everyone feels valued, supported, and empowered to contribute their best.
- Opportunities for professional development in topics such as communication, wellbeing, team development, cultural competency, and values.
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About Dudley Group
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world-class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
For further details / informal visits contact:
- Name: Melanie Humphreys
- Job title: SPA Team Lead Nurse
- Email address: melanie.humphreys@nhs.net
- Telephone number: 01384 323218
Community Nursing Admin Team
Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust
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