Furthermore, the role significantly contributes to operational resilience by providing necessary capacity to the Controller pool as required. This position will support reportable activities in conjunction with the Patient Experience Team to Statutory bodies within mandated timeframes, including the triage of safeguarding referrals and the facilitation of CQC statutory notifications.

Some Of The Key Responsibilities Are

• Act as the primary operational liaison with frontline teams and external stakeholders to strategically manage, administer, and resolve all communication requirements, including feedback, concerns, and queries, ensuring rigorous compliance with G4S policies, protocols, and contractual KPIs
• Cultivate robust, proactive partnerships with operational staff and escalation for external NHS agencies to drive the prompt and definitive resolution of complex operational and communication issues, thereby maximizing service effectiveness and securing optimal outcomes for G4S, partner NHS Trusts and patients alike.
• Proactively identify and rapidly resolve operational 'blockers' and complex queries originating from Points of Care, ensuring minimal disruption to daily control operations and maintaining the integrity of the patient journey.
• Provide essential operational resilience and capacity management by supporting Day Controllers in effectively managing high call volumes, minimizing delays, and ensuring the continuous, efficient flow of patient transport services during peak operational periods.
• Take ownership of end-to-end progress monitoring for critical and complex operational issues, diligently securing definitive resolutions and executing timely, structured escalation of high-risk or protracted situations to the Control Room Management structure.
• In the capacity of Safeguarding Named Professional (Level 3), assist where required the triage of safeguarding referrals and escalate high-risk cases to the Director of Patient Safety and the Clinical Patient Safety Lead.

About You

The ideal candidate will demonstrate strong communication skills, with a flexible approach. You must be a dynamic and engaging individual who shares our ethics and values to deliver a first class service.

Leading by example, we are looking for a highly motivated person with strong people skills with the ability to be resilient, confident with a tenacious can-do attitude. You must have the ability to embrace complexity, be a part of a busy and fast paced environment and be flexible and adaptable to deal with ever-changing scenarios.

More About Us

Diversity, Equality and Inclusion is an important part of G4S Patient Transport Services. We actively encourage applications from all backgrounds and are a fully inclusive employer who aims to support all employees to be their true selves. We are happy to discuss any reasonable adjustments for either the role or during the recruitment process.

G4S Patient Transport Services is committed to safeguarding and promoting the wellbeing of children and adults at risk and each employee is expected to support these goals. At G4S, we understand that our people are our greatest asset and an essential part of our long-term business strategy. As such we are committed to the ongoing professional development and wellbeing of our staff, offering extensive training and progression opportunities and investing in the physical and mental health of our workforce.

Please note that these vacancies are subject to a 3 year checkable history and the strict vetting standards set by G4S. You must be eligible to work in the UK and must have been resident in the UK for a minimum period of 3 years. You will also need to provide full details of your employment and education history for the last 3 years as part of the security screening process for this role.