Digital Realty
Site Engineer II
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Location: Woking, United Kingdom
Your role
The Site Engineer II (Shift Engineer) delivers technical customer service and operational support within a data center, acting as the first point of contact for technical issues. This role is responsible for executing repairs, supporting installation and migration activities, and maintaining inventory. The Site Engineer ensures compliance with health and safety protocols while collaborating with internal teams and external customers or suppliers. Strong communication and problem-solving skills are essential for maintaining high standards of efficiency and quality.
The Site Engineer provides 24/7 technical support, promptly addressing customer inquiries and resolving issues to minimize downtime. Collaboration with internal teams and external partners is crucial for successful customer implementations.
What you’ll do
- Drive adherence to company safety policies, operational efficiency, and core values.
- Ensure compliance with industry standards and legal requirements.
- Manage maintenance and repair operations, including coordination with subcontractors.
- Perform on-call duties and manage incidents as necessary.
- Document progress, issues, and results, and implement improvement measures.
- Demonstrate advanced proficiency in technical skills pertinent to the role, covering troubleshooting and maintenance tasks.
- Responsible for writing and reviewing of operating procedures and assisting with the planning of critical maintenance / change requests
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What you’ll need
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- Experience in ‘Mission critical’ operations and maintenance of large scale electrotechnical and/or Electrical and Mechanical systems technical education / training certification in the field of ‘Mission Critical’ Operations.
- HVAC Electrical preferred
- A good level of computer literacy, specifically in Excel, Word, Outlook etc.
- Skilled in maintenance of electrotechnical and/or Electrical and Mechanical systems common to data centers, including but not limited to:
- High and Low Voltage Power Distribution (Switchgear, Transformers, UPS systems, Generators)
- Cooling Systems (Chillers, CRAC/CRAH units, Cooling Towers, Pumps, Piping)
- Building Management Systems (BMS) for monitoring and control of electrical and mechanical infrastructure.
- Preferably skilled in electrical switching and isolation procedures in a critical environment.
- Pro-active with a Customer and Business focused and is searching for ways to enhance the agreed services to provide the customer with the best possible outcome.
- Excellent attention to detail and a ‘Hands-on’ mentality.
- Good communication skills
- Comfortable working in a shift pattern
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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