Digital Realty
Site Engineer III
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Your role
The Site Engineer III (SE) core responsibility is to perform infrastructure-related activities in our Data Centers to ensure a reliable and efficient operation of the technical infrastructure. This is achieved through maintenance, testing, and surveillance of all assets installed. The Site Engineer III is responsible for the planning and control of all day-to-day maintenance activities in cooperation with the Lead Engineer and provide leadership to the site teams, including project management for maintenance-related activities. This role is critical to meet Service Level Agreements (SLA’s) and deliver client satisfaction, and when applicable, being part of a 7x24 shift rotation.
What you’ll do
Operations and Compliance:
- Lead the planning and execution of equipment or system switching procedures, overseeing the process to guarantee smooth transitions and minimize downtime in data center operations.
- Responsible for contributing to the DC operating efficiency and the implementation of assigned optimization measures.
- Consult with site management to provide solutions and adhere to SLAs agreed in customer contracts.
- Ensure site overall appearance and cleanliness, escalating shortfalls when necessary.
- Proactively indicate and report if SLAs are in danger of being breached.
- Ensure all work is carried out within a 'safe system' and approved work processes, risk assessment, and specified work procedures, complying with best practice standards and legal requirements.
- Lead and manage projects to identify root causes of facility issues, acting as an escalation point for more junior team members.
- Handle technically complex and challenging situations, troubleshooting, and providing solutions for potential critical infrastructure availability.
Maintenance and Repair Works:
- Oversee and execute maintenance and repair tasks assigned by Site Operations Management or planned by the Technical Ops Planning function.
- Contributes to decisions and if be mandated take decisions regarding maintenance tasks within local Site Management guidelines.
- Coordinate and supervise subcontractors and external suppliers.
- Responsible for troubleshooting, assembly, and daily scheduling of maintenance activities.
On-call Duties and Incident Management:
- When required, fulfill on-call duties, monitoring infrastructure and conducting site inspections.
- Incident management in close cooperation with the Manager on Duty.
- Supporting and when mandated responsible for activating and executing Emergency Operating Procedures where necessary.
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Documentation and Reporting:
- Document progress, issues, and results to support audits and customer inquiries.
- Report and document operational standard deviations, initiating improvement measures.
- Record changes to data center infrastructure per change management procedures, notifying customers within agreed timelines.
- Document progress, issues, and results of assigned maintenance tasks.
- Supervise, pre-approve, draft, and execute MOP’s, Change Requests (CR), and EOP’s as necessary.
Team Management and Leadership:
- Oversee and supervises site teams when requested by Site Management by providing leadership and when mandated acting autonomously in decision making for maintenance-related matters.
- Adapts a mentoring leadership style, advising, training, and guiding less experienced engineers.
What you’ll need
- Proven experience in ‘Mission critical’ operations and maintenance of large-scale electrotechnical and/or mechanical systems.
- Technical education / training certification in the field of ‘Mission Critical’ Operations.
- Education to a vocational level in a technical field and/or site engineering position.
- Skilled in maintenance of electrotechnical and/or mechanical systems.
- Preferably skilled in the maintenance of fire detection and suppression systems.
- HVAC Electrical and/or Mechanical.
- Novice in maintenance of conveyor technique (elevators), and/or technical security systems (CCTV, Access Control).
- Proficient in utilizing various test equipment.
- Having excellent problem analysis skills.
- Pro-active with a Customer and Business focused and is searching for ways to enhance the agreed services to provide the customer with the best possible outcome.
- Has attention to detail and has a ‘Hands-on’ mentality.
- Is resilient.
- Good communication skills.
- Can demonstrate excellent leadership skills in line with our company expectations.
A bit about us
Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation, and interconnection solutions. PlatformDIGITAL, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.
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To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn [https://www.linkedin.com/company/digitalrealty] and Twitter [https://twitter.com/digitalrealty].
What we can offer you
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.
Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things, and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.
Apply today, take charge of your career, and grow your talents with us.
Safely Powering Progress
Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners, and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.
Our Compensation Philosophy
Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.
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