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Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Site HR Business Partner
About the role
The Site HR Business Partner provides high-quality HR business partnering support to managers and associates across the UK, with additional support for Italy, Spain, and the UAE.
Working as part of the UK Site HR team, this role supports initiatives that strengthen employee engagement, manager capability, culture, and compliance. The role partners closely with Employee Relations, Client HR Business Partners, HR Operations, Compensation and Benefits, Learning and Development, Global Mobility, Legal, and other HR stakeholders.
This role reports to the Senior HR Manager, UK.
What you will do
HR Business Partnering and Employee Relations
- Act as the primary HR contact for designated UK client groups, including Sales and Relationship Management, Shared Services, and Technology
- Provide practical, commercially balanced, and legally compliant HR advice to leaders and managers
- Partner with the Employee Relations Specialist on disciplinary, grievance, performance, flexible working, and long-term absence cases
- Escalate complex or high-risk issues where appropriate
- Support consistent application of HR policies and procedures
- Coordinate with HR, Legal, and HR Operations teams on legislative, policy, and collective bargaining changes in Italy, Spain, and the UAE
- Support restructures, redundancies, and organisational change across relevant EMEA locations
- Maintain clear and accessible content on the UK HR SharePoint site
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Site Engagement, Culture, and Manager Capability
- Promote a positive, inclusive, and high-performing culture
- Drive employee engagement initiatives, including Your Voice action plans and recognition programs
- Support site leaders in Italy, Spain, and the UAE on culture and people priorities
- Coordinate local engagement events and activities
- Identify opportunities to strengthen manager capability and employee experience
Learning, Development, and HR Enablement
- Partner with Learning and Development and HR teams to identify training needs
- Develop and deliver training sessions, workshops, and manager briefings
- Support employee relations training on policy application, conflict resolution, and case management
- Identify skills gaps and development opportunities
Data, Reporting, and HR Operations
- Ensure timely and accurate HR data entry and reporting
- Produce and analyse HR metrics, including employee relations activity, absence, flexible working, exit interviews, and stay interviews
- Use data and insights to identify trends and recommend actions
- Partner with HR Operations to maintain efficient and compliant HR processes
Workforce Planning and Talent Management
- Support workforce planning, succession planning, and organisational capability initiatives
- Contribute to annual talent, performance, and compensation processes
- Support identification and development of key talent
Stakeholder Engagement and EMEA Support
- Build strong relationships with HR stakeholders, business leaders, site managers, CSR teams, and Employee Resource Groups
- Influence positive leadership behaviours and support proactive issue resolution
- Partner across the wider HR function to deliver a consistent employee experience
Global Mobility and Internal Movement
- Support internal mobility and employee transfers between sites
- Coordinate with Global Mobility teams on mobility-related queries in the UK, Italy, Spain, and the UAE
- Ensure mobility processes support both business and employee needs
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What you will need to have
- Experience in a generalist HR Business Partner, HR Manager, or similar role within a global, matrixed organisation
- Strong knowledge of UK employment law, ACAS Codes of Practice, and employee relations best practice
- Ability to provide pragmatic, risk-aware, and commercially balanced HR advice
- Strong stakeholder management and influencing skills
- Excellent communication skills across leaders, managers, and associates
- Sound judgement, resilience, discretion, and integrity
- Strong organisational skills and ability to manage multiple priorities
What would be great to have
- Experience supporting HR or employee relations matters across multiple jurisdictions, especially Italy, Spain, and the UAE
- CIPD qualification, equivalent HR accreditation, or significant relevant experience
Apply for this role
Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable)
Our commitment to Diversity and Inclusion
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
Note to agencies
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
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