Mitie Cleaning & Hygiene Services
Site Manager
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Successfully managing contracts according to the client specification and Tersus' operating standards, liaising with clients, ensuring optimal service delivery. General point of contact for client liaison.
- Mobilising new contracts and clients.
- Supporting regional managers in the management of the team.
- Supporting the Regional Manager in resource management including optimising resource recruitment and deployment. Maximising staff utilisation rates.
- Ensuring cost-base of direct and indirect labour is within agreed budget.
- Ensuring directly or via delegation that all business as usual tasks are completed on-time including day-to-day queries, general staffing, payroll, invoicing, line management, appraisals, and salary review requirements.
- Ensuring cooperation with the Quality Manager to ensure the quality processes required of a UKAS accreditation are met and quality levels continuously improved.
- Ensuring satisfied clients and that their KPIs are met (including quality and report delivery KPIs).
- Ensuring liaison with other regions to ensure contracts are being successfully serviced.
- Proactively assisting in any complaint investigation.
- Delivering inspirational leadership, development, and motivation to the team.
- Maximising staff engagement opportunities.
- Ensuring appropriate delegation of duties including succession (and deputy) planning.
- Working proactively as part of a team and with other internal teams (including HR partners, IT partners, Finance, and Fleet Partners).
- Identifying new business opportunities and representing Tersus at required events including but not limited to: client contract meetings, tender interviews, trade exhibitions, and conferences.
- Attending Tersus management meetings when required including providing all necessary forecast and scorecard information.
- Assisting in integration tasks of new businesses acquired by the company as and when required.
- Upholding company mission, vision, and values.
- Any other specific, reasonable request as instructed by the directors of Tersus.
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Experience/Knowledge
- People Management and development, coaching, mentoring, interviewing, etc.
- Understanding Budgets and Financial Controls.
- Client Relationships.
- IT Literate.
- Excellent leadership and negotiation skills.
- Excellent communicator both verbal and written.
- Excellent team builder and motivator.
- Ability to work on own initiative.
- Flexibility and responsiveness to work and travel.
Qualifications
Variable but generally one or more of the following: P402, P403, P404, and P405 BOHS proficiency modules, ideally with Certificate of competence or the equivalent RSPH Qualifications and at least 3 years' industry experience.
Our market-leading offering provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
- We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
- When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment, or buy technology products at an affordable cost. There are many choices!
- We give you access to high street discounts from thousands of well-known retailers, gyms, and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
- We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition, or hearing loss) and need us to make any reasonable adjustments, changes, or do anything differently during the recruitment process, please let us know by emailing Divya Madaan at Divya.Madaan@mitie.com.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites, as well as hospitals and schools.
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