Mitie Cleaning & Hygiene Services
Site Manager
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Job Overview
The Site Manager's role is to oversee the daily operation of the Fed Ex aviation security contract, ensuring safe, secure, and efficient service delivery. Ensure all security activities are conducted in accordance with aviation security regulations, cargo screening requirements, company policies, and client standards. Monitor operational performance against Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Conduct regular site audits, inspections, and compliance checks. Lead operational planning for peak periods, disruption management, and contingency responses. Ensure appropriate staffing levels are maintained at all times.
Main Duties
Operations
- Act as the primary point of contact for the client, and stakeholders. Build and maintain strong relationships with Fed Ex management, regulatory bodies, and customer representatives.
- Attend client meetings, operational reviews, and performance forums.
- Produce and present performance reports and improvement plans.
- Ensure client expectations are consistently met or exceeded.
- Maintain full compliance with all aviation security regulations and statutory requirements.
- Ensure all personnel possess the required screening competencies, certifications, and security clearances.
- Support audits conducted by regulatory authorities and clients.
- Investigate security incidents, breaches, and non-conformances and implement corrective actions.
- Promote a strong security culture throughout the operation.
- Lead, develop, and motivate operational teams.
- Conduct performance reviews, disciplinary meetings, investigations, and welfare discussions where required.
- Coach and mentor supervisors to achieve operational excellence.
- Ensure employee engagement, retention, and development objectives are achieved.
- Drive a culture of accountability, professionalism, and customer service.
Training
- Ensure all aviation security training records remain current and compliant.
- Monitor mandatory training completion rates.
- Support employee development through coaching and succession planning.
- Work closely with training teams to ensure aviation regulatory training requirements are maintained.
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Security and Health & Safety
- Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
- Lead investigations into operational incidents and security breaches.
- Produce detailed incident reports and recommendations.
- Implement risk mitigation strategies and continuous improvement initiatives.
- Keep to schedules and demonstrate commitment to Mitie and the Client.
What We Are Looking For
- Previous Security management experience
- Minimum of 5 year UK work history
- Previous experience managing large security operations within an airport, airline, cargo, or aviation environment desirable.
- Experience managing regulatory compliance within an aviation setting.
- SIA License
- CTC Clearance desirable
- The successful candidate must possess a strong aviation background with operational knowledge of:
- Cargo screening.
- Access control systems.
- Airside security requirements.
- Aviation regulatory compliance.
- Incident and emergency response procedures.
- Security risk management within aviation environments.
- Strong leadership and people management skills.
- Excellent communication and stakeholder management abilities.
- High level of operational and commercial awareness.
- Strong report writing and presentation skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent problem-solving and decision-making capability.
- Strong understanding of aviation security legislation and best practice.
- Competent in Microsoft Office 365 and operational reporting systems.
Benefits
Our market-leading offering provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
- We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
- When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
- We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
- Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
- We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
- Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
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We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
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