National Trust
Site Manager
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Summary
We're looking for Site Managers to support and deliver the Christmas at Dunham Massey event. In this role, you’ll be responsible for the day-to-day operational management of the event, working closely with both property colleagues and event partners.
Salary: £14.16 per hour
Contract Duration: Fixed term until 9th January 2027
Working Pattern: The hours advertised for this role is reflective of 12 months, however the actual hours you’ll be required to work across the term of the contract is 225 hours. The amount of hours you work each month may vary, however your salary will be paid in equal instalments over the term of your contract. You will work an average of 3 to 4 days per week, but exact working days and hours will vary during the pre-event and event periods. It is likely that you will work up to 4 shifts of up to 8.5 hours each week, and you’ll be required to work a proportion of the 43 event dates as one of the two Duty Managers.
Proposed Start Date: Week commencing 2nd November 2026
What It's Like To Work Here
Dunham Massey is a 3,000-acre estate situated approximately 10 miles south of central Manchester and three miles south of Altrincham. Roger Grey, 10th Earl of Stamford, gave it to the National Trust in 1976 and today it attracts over 500,000 visitors a year. This elegant Georgian mansion, set within a magnificent 300 acre deer park and including one of Britain’s finest winter gardens, is a very popular visitor attraction with over 100 staff.
The busy team has a strong commercial focus and a fast-paced environment. Within the park walls there is a shop, café, restaurant and ice cream parlour. On the wider estate, there are 20 farms, 100 cottages, a golf course and an award winning housing development. The house, garden and parkland hide many layers of history and have many stories to tell.
Click here for more information about this location
What You'll Be Doing
Using your strong people skills, you’ll build effective working relationships with property colleagues and event partners, leading the venue duty management rota for the event, with support from the Dunham management team and wider property colleagues.
- Ensure Dunham’s buildings and landscape are appropriately protected
- Maximise opportunities to share the National Trust’s purpose and work with the tens of thousands of visitors attending the event
- Have operational line management responsibility for National Trust staff and volunteers on event nights
- Help ensure the consistent delivery of an excellent visitor experience
- Work closely with Dunham’s Business Services Team to respond to customer enquiries, provide information, and support the administration of the event
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A key part of the role is ensuring compliance with relevant national systems, policies and procedures. You’ll promote a strong health and safety culture, assess and manage risk, and help ensure the event operates safely, efficiently and cost-effectively, while maintaining high presentation standards and delivering a warm Dunham welcome to every visitor.
You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who We're Looking For
We'd love to hear from you if you’re:
- Operational management experience in a busy customer facing environment and/or at historic properties, with an appreciation of balancing visitor experience and revenue generation
- Experienced in assessing & managing risk, with knowledge of health & safety and compliance requirements, and planning for and managing emergency scenarios
- Strong people skills, with the ability to build effective relationships, deliver through others, and make the most of shared expertise
- Able to work on your own initiative, responding to varying pressures and managing difficult situations
- Some previous leadership experience, demonstrating your ability to make good decisions, take accountability and stay organised
- Good communication skills, including delivering excellent customer service and handling complaints effectively
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
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- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.
National Trust place
Dunham Massey, Altrincham, Greater Manchester, WA14 4SJ
Documents
- Site Manager - Career Level B.pdf
Requirements
- Compliance
- Eligibility to Work in the UK
Additional information
Closing Date: 27 September 2026
To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.
If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.uk
If you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.
Equal Opportunities Statement
The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.
Safeguarding Statement
The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.
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