Addition
Site Reliability Engineer
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Introduction
Join a purpose-driven organisation undergoing a major digital transformation, helping to deliver reliable, high-performing online services that make a real difference. This is an opportunity to lead Site Reliability Engineering across a large-scale, customer-facing platform where resilience, automation and innovation are at the heart of everything.
What You’ll Be Doing:
- Lead the Site Reliability Engineering function, driving the reliability, availability and performance of critical customer-facing platforms.
- Define and champion SLOs, SLIs and error budgets across key digital services.
- Improve platform resilience through scalable architecture, failover strategies and service optimisation.
- Take ownership of major incident management, leading high-severity incidents and ensuring effective resolution and post-incident reviews.
- Oversee observability strategy using modern monitoring, logging and analytics tools to improve operational insight and customer experience.
- Drive automation across infrastructure and operational processes using Infrastructure as Code and scripting.
- Support the evolution of cloud platforms, including container technologies and Kubernetes adoption.
- Lead capacity planning and performance optimisation for high-traffic events and peak demand periods.
- Own and prioritise the SRE roadmap and backlog, balancing reliability improvements, automation initiatives and technical debt.
- Produce meaningful reporting on service health, incident trends and platform performance for technical and business stakeholders.
- Mentor engineers, embed SRE best practices across teams and help shape the long-term reliability strategy.
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Main Skills Needed:
- Strong experience operating cloud-native environments, ideally within AWS.
- Hands-on expertise with Infrastructure as Code tools such as Terraform.
- Experience with container platforms including ECS and exposure to Kubernetes/EKS.
- Strong programming or scripting skills using Python, Go or similar languages.
- Proven experience implementing SRE principles including SLOs, SLIs, error budgets and observability.
- Strong knowledge of monitoring and logging platforms such as Splunk, CloudWatch and Grafana.
- Experience leading major incident management in production environments.
- Excellent troubleshooting skills across distributed systems.
- Ability to influence engineering teams, mentor colleagues and drive operational excellence.
- Experience supporting high-availability or large-scale consumer platforms is advantageous.
What’s in It for You:
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- Annual company bonus scheme.
- Matched pension contributions up to 8.5%.
- 26 days annual leave plus bank holidays and additional wellbeing days.
- Private medical cover and income protection.
- £500 annual wellness allowance.
- Flexible benefits including EV scheme, dental and eye care, mortgage advice and financial wellbeing support.
- Enhanced family leave policies.
- Employee Assistance Programme and discounted health assessments.
- Paid volunteering days and matched charitable funding.
- Be part of a collaborative, inclusive culture where innovation, continuous improvement and personal development are genuinely encouraged.
- Play a key role in a major digital transformation with the opportunity to shape the future of Site Reliability Engineering.
Call to Action:
Big plans. Big impact. Ready to be part of it?
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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