About Arbor

At Arbor, we're on a mission to transform the way schools work for the better. We believe in a future of work in schools where being challenged doesn't mean being burnt out and overworked. Where data guides progress without overwhelming staff. And where everyone working in a school is reminded why they got into education every day.

Our MIS and school management tools are already making a difference in over 7,000 schools and trusts. Giving time and power back to staff, turning data into clear, actionable insights, and supporting happier working days.

At the heart of our brand is a recognition that the challenges schools face today aren't just about efficiency, outputs, and productivity - but about creating happier working lives for the people who drive education every day: the staff. We want to make schools more joyful places to work, as well as learn.

We are looking for an enthusiastic and proactive Site Reliability Engineer to join our SRE team and help us ensure we provide world-class resilience and performance across the platform. The remit and focus of the role is to advise on all aspects of site reliability including availability, scalability, observability, and capacity planning. It's a broad and exciting role, so we're looking for someone up for a challenge - if you're an energetic and collaborative Site Reliability Engineer, this is the role for you.

Core Responsibilities

• Proactively monitor and analyse platform performance
• Collaborate with engineering teams to address performance bottlenecks and ensure scalability
• Assist engineering teams with implementing and reviewing SLOs
• Continually improve observability through monitoring and alerting, and dashboards, using tools such as DataDog or Prometheus for example
• Work with other teams to ensure it is effective and provides full coverage
• Ensure the service is highly available and resilient
• Champion best practices in design for high availability
• Devise runbooks and run game sessions to test our DR plan, H/A and backups
• Conduct assessments of capacity and plan for scaling to meet current and future business needs
• Work closely with the Head of Platform Engineering and Head of SRE to strategize and implement scalable solutions
• Work closely with the Platform team, feature teams and, 2nd line support and other stakeholders to ensure a good level of service is provided for our customers and embed SRE practices
• Key player in the response and troubleshooting of incidents, ensuring rapid resolution and minimising downtime
• Participate in blameless postmortems to identify root cause and corrective actions
• Develop and maintain playbooks and documentation