JPMorgan Chase & Co.
Site Reliability Engineer III - Performance Engineer- Service now
Bournemouth
$137.7k – $185k/yr
Posted about 8 hours ago
Get notified of more jobs like this · No spam, ever
How your CV stacks up
1Upload CV
2Analyse CV
3Improve CV
Upload your CV to see how well it fits this job role
?%
There’s nothing more exciting than being at the center of a rapidly growing
field in technology and applying your skillsets to drive innovation and
modernize the world's most complex and mission-critical systems.
As a Site Reliability Engineer III at JPMorgan Chase within the Enterprise
Technology, Infrastructure Platforms team, you will solve complex and broad
business problems with simple and straightforward solutions. Through code and
cloud infrastructure, you will configure, maintain, monitor, and optimize
applications and their associated infrastructure to independently decompose and
iteratively improve on existing solutions. You are a significant contributor to
your team by sharing your knowledge of end-to-end operations, availability,
reliability, and scalability of your application or platform.
Job responsibilities
- Owns end-to-end reliability for the ServiceNow platform, including incident response, SLO/observability, automation, and platform performance engineering
- Troubleshoots incidents/problems; leads blameless post-mortems and drives non-recurrence actions
- Defines/defends SLIs/SLOs and error budgets; improves telemetry, monitoring, alerting, and performance testing review
- Monitors platform and product performance metrics; partners with engineering on remediation
- Identifies and delivers stability/resiliency/performance improvements; supports platform/vendor upgrades
- Automates repetitive operational work to reduce toil
- Performs design reviews for platform/tenant implementations; partners with architecture on platform standards
- Holistically analyzes ServiceNow instances to identify/remediate resource contention across all layers of the stack; explores platform Java and JavaScript to understand ServiceNow application behavior
- Improves throughput via JVM memory allocation and garbage collection tuning; optimizes relational database performance via query refactoring and/or database tuning
- Uses enterprise-authorized AI capabilities within the work environment to accelerate incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
- Applies enterprise-authorized AI capabilities within the work environment to identify patterns in operational signals that indicate reliability risk or recurring toil, prioritizing reuse-first improvements tied to SLO outcomes.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Required qualifications, capabilities, and skills
- Formal training or certification on site reliability engineering concepts and 3+ years applied experience
- Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform
- Proficient in at least one programming language such as Python, Java/Spring Boot, and .Net
- Strong enterprise platform support experience and practical SRE/observability fundamentals relevant to ServiceNow
- 10+ years in technical support, software development, performance load testing, or professional services
- Expert-level understanding of web application stack components
- Scripting: one or more of JavaScript, Python, Perl, Unix shell, Windows PowerShell
- Experience working with/debugging object-oriented code like Java
- Strong RDBMS experience (Oracle/MySQL/SQL Server/PostgreSQL) and performance tuning; JVM performance tuning (memory/GC) and troubleshooting in complex systems
- Working knowledge of using enterprise-authorized AI capabilities within the work environment to support SRE workflows with strong validation habits and awareness of data sensitivity
- Ability to validate AI-assisted operational recommendations before applying changes, escalating when uncertain and following data sensitivity requirements
Preferred qualifications, capabilities, and skills
- ServiceNow CSA (or higher)
- Prior ServiceNow architecture exposure (training can be provided)
- Cloud/SaaS experience
- Memory management and dump analysis (Java heap dump analysis preferred)
- ITSM/ITIL/CMDB fundamentals
- Linux/Unix or Windows Server administration
- Browser/network troubleshooting tools (e.g., Firebug, Chrome DevTools, Fiddler)
JPMorganChase, one of the oldest financial institutions, offers innovative
financial solutions to millions of consumers, small businesses and many of the
world’s most prominent corporate, institutional and government clients under the
J.P. Morgan and Chase brands. Our history spans over 200 years and today we are
a leader in investment banking, consumer and small business banking, commercial
banking, financial transaction processing and asset management.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
We offer a competitive total rewards package including base salary determined
based on the role, experience, skill set and location. Those in eligible roles
may receive commission-based pay and/or discretionary incentive compensation,
paid in the form of cash and/or forfeitable equity, awarded in recognition of
individual achievements and contributions. We also offer a range of benefits and
programs to meet employee needs, based on eligibility. These benefits include
comprehensive health care coverage, on-site health and wellness centers, a
retirement savings plan, backup childcare, tuition reimbursement, mental health
support, financial coaching and more. Additional details about total
compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring
to our global workforce are directly linked to our success. We are an equal
opportunity employer and place a high value on diversity and inclusion at our
company. We do not discriminate on the basis of any protected attribute,
including race, religion, color, national origin, gender, sexual orientation,
gender identity, gender expression, age, marital or veteran status, pregnancy or
disability, or any other basis protected under applicable law. We also make
reasonable accommodations for applicants’ and employees’ religious practices and
beliefs, as well as mental health or physical disability needs. Visit our
FAQs
[https://careers.jpmorgan.com/us/en/how-we-hire/faqs]
for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including
Disability/Veterans
Our professionals in our Corporate Functions cover a diverse range of areas from
finance and risk to human resources and marketing. Our corporate teams are an
essential part of our company, ensuring that we’re setting our businesses,
clients, customers and employees up for success.
Trusted by 25,000+ job seekers
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Site Reliability Engineering
ServiceNow
Python
Java
Spring Boot
.Net
JavaScript
Performance Testing
RDBMS
JVM Tuning
Observability
Cloud Infrastructure
ITSM
ITIL
Linux
Windows Server