SYNALOGiK Innovative Solutions Limited
Site Reliability Engineer
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Company Description
About Us
Synalogik develops technology that enables organisations to work effectively with complex and disparate data sources. Through automated workflows, our platform collects, processes, and analyses data from a wide range of trusted datasets, allowing users to handle large volumes of information quickly and reliably.
Our flagship product, Scout®, helps people make better decisions by bringing together useful information from different sources, supported by systems that are built to be reliable and able to scale.
Scout® has become the compliance and investigation platform to a third of the UK gambling market, UK Government Agencies, Insurance, legal and banking companies.
Despite our long client list, this is just the beginning for Synalogik. There are a raft of new innovations in the works, and the chance to be part of a rapidly expanding team, work with our data science and industry experts, ensure that your ideas get supported, and then get the satisfaction of seeing them in products used in Tier 1 businesses.
About the job
- Job title: Site Reliability Engineer
- Employment Type: Full Time
- Position Location: Remote or Hybrid if Hereford based
- Salary: £45,000 - £55,000
- Reports to: Site Reliability Engineering Manager
Role Description
We’re looking for a Site Reliability Engineer to join our growing Platform & Reliability team.
A critical part of this role will require you to have demonstrable experience in:
- Supporting live production systems or platforms
- Working directly with internal & external customers
- Incident management; responding to monitoring alerts & tickets, including triaging, root cause analysis, remediation & prevention of future repeats activity
You’ll help operate and improve our production platforms while contributing to the evolution of our next-generation AWS platform.
Our existing services run across Kubernetes and cloud infrastructure, while new platforms are increasingly being built using AWS managed services, serverless technologies and Terraform.
You’ll work closely with software engineers to build reliable, observable, and automated platforms that enable teams to deliver software safely and efficiently.
This role is ideal for someone with solid cloud fundamentals who wants to continue developing their expertise across AWS, automation and platform engineering.
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Key Responsibilities
Reliability & Operations
- Supporting live production systems or platforms
- Working directly with internal & external customers
- Incident management; responding to monitoring alerts & tickets, including triaging, root cause analysis, remediation & prevention of future repeats activity
- Help improve system reliability, availability, and performance.
- Reduce operational effort through automation.
- Contribute to operational documentation and runbooks.
- Support the team’s on-call 24/7 rota.
AWS Platform
- Support AWS infrastructure and managed services.
- Help build and maintain infrastructure using Terraform.
- Contribute to secure, scalable cloud platforms.
- Assist with improving automation across the platform.
Existing Kubernetes Platform
- Support and maintain existing Kubernetes environments.
- Assist with upgrades, maintenance and operational improvements.
- Help ensure workloads remain reliable and performant.
Observability
- Build and improve dashboards, alerts and monitoring.
- Help develop logging and tracing capabilities.
- Support continuous improvements to platform observability.
CI/CD & Automation
- Contribute to CI/CD pipelines and deployment automation.
- Support infrastructure and application delivery through Git-based workflows.
- Help improve developer experience through automation.
Collaboration
- Work closely with software engineers and product teams.
- Participate in planning, technical discussions, and knowledge sharing.
- Continuously develop your technical skills and contribute new ideas.
Essential Requirements for this Role
Qualifications/Experience
- MUST BE A BRITISH CITIZEN OR HAVE WORKED CONTINUALLY IN THE UK FOR AT LEAST 5 YEARS
- Must be willing to undergo top level security clearance
- 2–4 years’ experience in cloud, platform engineering or SRE.
Technical Experience
Cloud
- Experience with AWS
- Understanding of core cloud services including networking, identity and compute.
Infrastructure as Code
- Experience using Terraform.
Containers
- Experience working with Kubernetes or similar container platforms.
- Understanding Docker and containerized applications.
Monitoring
- Familiarity with monitoring and logging tools such as Prometheus, Grafana or CloudWatch.
Technical Skills
- Linux administration.
- Git version control.
- Basic scripting (Bash, Python, or Go).
- Experience working with CI/CD pipelines.
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Soft Skills
- Good problem-solving skills and attention to detail.
- Good communication and teamwork skills.
- Has a curiosity for learning new technologies.
- Takes ownership of their work.
- Enjoys automating repetitive tasks.
- Wants to help build reliable platforms.
Desirable Requirements for this Role
Qualifications/Experience
- Relevant cloud or Kubernetes certifications are welcome but not essential.
- Understanding of, or some practical experience working within, Agile methodologies.
- Understanding of, or some practical experience working with Jira & Confluence
Technical Skills
- AWS serverless technologies (Lambda, API Gateway, Step Functions, EventBridge).
- Helm.
- OpenTelemetry.
- GitOps (ArgoCD or Flux).
- Experience with EKS.
- Experience with Azure.
- Knowledge of cloud security and IAM.
- Go development.
What you will be working with
Our platform makes use of technologies including:
- AWS
- Terraform
- Lambda
- API Gateway
- Step Functions
- EventBridge
- CloudWatch
- Kubernetes (EKS)
- Docker
- Prometheus
- Grafana
- Jenkins
- ArgoCD
- Git
What we offer
- Competitive salary of £45,000 – £55,000 pa plus additional remuneration for 24/7 On Call rota support.
- 24 days annual leave, increasing 1 day every year up to 30 days + bank holidays + your birthday off
- You will have the flexibility to work from home and can work around core hours with flexible working
- A competitive Pension scheme into which the company will contribute 5% of qualified earnings
- Private medical and dental Healthcare Insurance after 5 months
- Wellbeing Initiatives
- Life Insurance
- A structured induction and ongoing mentoring from senior developers.
- Training and development opportunities to support your growth as a developer.
- Supportive and collaborative working environment.
- Use of the latest IT technology including top of the range MacBook Pro or Air
- Opportunity to work on meaningful and challenging projects from day one.
No Recruitment Agencies please
Synalogik is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic
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