ACS Executive
Site Services Manager - AMacs1968
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About the Role
We are recruiting a technically experienced Site Services Manager to lead a Repairs team and take ownership of customer service, warranty performance, technical investigations, and larger repair and improvement projects.
This is a broad, hands-on role for someone who can manage technical people while remaining closely involved with customers and operational delivery. You will oversee the team’s performance, one-to-one meetings, development needs, and internal processes, as well as handling escalated customer issues and maintaining relationships with key accounts.
Key Responsibilities
- Monitor warranty claims, failures, and associated costs.
- Investigate recurring equipment problems and provide clear root-cause information to Quality, Maintenance, and Technical teams.
- Understand engineering reports, technical documentation, drawings, and specifications and use that information to improve product, installation, and service performance.
- Manage larger repair, refurbishment, and upgrade projects.
- Coordinate customers, engineers, suppliers, and subcontractors, control budgets and timescales, and ensure work is completed safely and to the required standard.
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Commercial Responsibilities
- Conduct customer site surveys, identify opportunities for repairs, upgrades, and additional works, support quotations and proposals, and help develop service and project revenue.
- Assist with invoicing, debtor queries, warranty expenditure, and contract profitability.
Requirements
- Experience:
- Experience in a technical, engineering, maintenance, facilities, or field-service environment.
- Previous responsibility for managing technical staff or supervisors.
- Practical knowledge of repairs, maintenance, warranties, and customer-support processes.
- Experience investigating equipment failures and carrying out root-cause analysis.
- Experience delivering technical projects involving budgets, timescales, and multiple stakeholders.
- Strong customer-facing experience, including handling escalated issues.
- Commercial awareness and evidence of contributing to business development or additional revenue.
- Other Requirements:
- A full UK driving licence and availability for occasional travel to customer sites across the UK.
- Desirable: Experience with gates, barriers, or related equipment would be useful but is not essential.
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Working Hours
- The normal working hours are 8.30am to 5.00pm, although flexibility will be required when necessary to fulfil the responsibilities of the role.
Application Instructions
When applying, please include clear examples of the technical teams you have managed, the equipment or services you supported, warranty or failure investigations you completed, and any repair, refurbishment, or upgrade projects you delivered.
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