University Hospitals Coventry and Warwickshire (UHCW) NHS Trust
Site Support Officer
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Job Description
This is a pivotal role within the Operations team to provide a confidential and comprehensive patient-centred service regarding patient flow. To support the delivery of the Key Performance targets.
About the Role
The post holder works with all adult inpatient services to support the identification and placement of patients appropriately and timely, working to agreed protocols and procedures.
The post holder will be expected to work with a minimum of supervision and coordinate their activities with the members of the Team in order to provide an efficient service.
The post holder will be expected to spend periods of time working under their own initiative. The post holder will carry out the duties in such a way as to make a direct and positive contribution to the organization of the work and to assist the Team to maximize the most effective bed management service. It is essential that the post holder exercise initiative commensurate with the role and vital that confidentiality is maintained at all times.
Key Responsibilities
- Focus on patient flow through the emergency pathway
- Sufficiently skilled in understanding the Emergency Department (ED) Clinical Quality Indicators including the criteria for 4-hour, 12-hour targets set nationally and support the specialist teams in ensuring flow is provided to achieve this
- To support the allocation of beds in a proactive manner, considering patient safety at all times
- Collate and record data daily relating to patient flow and performance in order to ensure the Trust's position is recorded both internally and externally as required
- Interpret and convey information accurately and concisely and respond to changing priorities and conflicting demands in an effective manner and develop systems to improve effectiveness of the post
- Ensure the nurse in charge, manager of the day, and Clinical Site Manager is aware of the changing pressures within ED/MAU/SAU/MINORS and medical/specialized review requirements
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About the Trust
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high-quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognized as a Pathway to Excellence® designated organization – please click the link for further details about this prestigious award. Pathway To Excellence® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
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By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
Equality and Diversity
The Trust is committed to building an organization that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential, and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity, and autonomy are promoted and are part of the organization's core values.
Application Information
Please note that this vacancy is not eligible for sponsorship.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Contact Information
For further details / informal visits contact:
- Name: Rebecca Williams
- Job title: Clinical Site Manager
- Email address: rebecca.williams2@uhcw.nhs.uk
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