Melanique Glow
Skincare Retail & Content Assistant
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About Melanique Glow
Melanique Glow is a London skincare brand creating science-led products especially for melanin-rich skin. Our products support customers with concerns such as hyperpigmentation, uneven skin tone, dryness and dullness while celebrating healthy, radiant skin.
We are looking for a warm, confident and creative Skincare Retail & Content Assistant to become one of the faces of our London store and our social media presence.
About the Role
This is a varied, hands-on position combining in-store customer service with organic social media content. Your main responsibility will be welcoming shoppers, understanding their skincare needs, introducing suitable Melanique Glow products and creating an excellent experience from arrival through to checkout.
You will also help bring the brand to life online by appearing in occasional TikTok Live sessions, filming short-form content and contributing ideas for TikTok and Instagram.
What you’ll do
- Welcome customers and create a friendly, inclusive in-store experience.
- Ask thoughtful questions to understand customers’ skincare goals and concerns.
- Explain product features, ingredients and routines using the training provided.
- Recommend suitable Melanique Glow products without diagnosing skin conditions or making unsupported medical claims.
- Operate the till, process payments and handle returns or customer queries professionally.
- Keep displays, testers and the checkout area clean, organised and well presented.
- Replenish products, monitor stock and flag low-stock items.
- Support store opening and closing procedures where required.
- Appear in and help host occasional TikTok Live shopping sessions.
- Demonstrate products confidently and respond to live customer questions.
- Film simple, authentic videos such as product demonstrations, skincare tips, routines, customer FAQs, behind-the-scenes clips and trend-led content.
- Write or suggest captions, hooks and content concepts for TikTok and Instagram.
- Monitor relevant beauty and skincare trends and recommend ideas that fit the Melanique Glow brand.
- Help maintain a simple content calendar and post approved organic content.
- Represent the brand professionally both in-store and online.
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What we’re looking for
- A friendly, approachable person who genuinely enjoys helping customers.
- Clear verbal and written communication skills.
- Confidence using TikTok, Instagram.
- Willingness and confidence to appear on camera and participate in TikTok Live.
- An interest in skincare, beauty and the needs of melanin-rich skin.
- Reliable, organised and comfortable balancing retail and creative tasks.
- Able to work independently while contributing ideas to a small, collaborative team.
- Comfortable working on-site and on a rota that may include Saturday.
- Existing right to work in the United Kingdom.
- Previous retail, beauty, hospitality, content creation or social media experience is helpful but not essential. Product and brand training will be provided. A degree or professional content-production equipment is not required.
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What we offer
- Opportunities to build practical experience in retail, skincare, TikTok Live and brand content.
- The chance to influence the content direction of a growing skincare brand.
- A supportive, entrepreneurial working environment where good ideas can be implemented quickly.
How to apply
Apply through LinkedIn with your CV and a short note explaining why you are interested in skincare, customer service and content creation. You may also include links to any relevant public social media content or portfolio work, but this is optional.
Melanique Glow is committed to providing an inclusive working environment. We welcome applications from suitably qualified candidates of all backgrounds and make employment decisions based on the requirements of the role.
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