CHANEL
Skincare Specialist - Harrods Knightsbridge
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Skincare Specialist
Location: Harrods Knightsbridge
Contract: Permanent, 37.5 hours/weekly, any 5 in 7 days
About CHANEL
CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world. "In order to be irreplaceable, one must always be different" stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.
Our Mission
Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, makeup, and skincare creations.
Your Role @CHANEL
As a Skincare Specialist, you will play a key role in elevating the skincare category through personalized consultations, storytelling, and service-led experiences that connect clients deeply with our brand. Whilst you will be a passionate champion for skincare, your role also contributes to the overall success of the counter through the promotion of makeup and fragrance.
Responsibilities:
- Lead by example in delivering a best-in-class client experience
- Support business growth through innovative events
- Act as a mentor and ambassador to colleagues
Impact You Can Create at CHANEL:
- Build long-lasting client relationships through a tailored, memorable experience both in-store and through digital channels
- Deliver expert personalized skincare consultations that captivate and educate clients
- Share product benefits, category knowledge, and application techniques with confidence to clients and colleagues
- Host in-store events to elevate the skincare category
- Use clienteling and data capture tools to actively recruit new clients and grow client portfolio
- Achieve individual and counter sales targets & KPIs
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What You Will Bring to the Role
- A collaborative and team-first mindset
- A passion for client experience
- The ability to quickly build rapport and create meaningful client connections
- Confidence in creating and executing engaging events
- A strong understanding of skincare
- Experience in a client-facing retail environment
You Are Energized By:
- Creating memorable experiences for clients
- Working in a collaborative environment that encourages people to perform their best
- Providing coaching and guidance to team members on all aspects of makeup, empowering them to confidently deliver exceptional customer service and achieve sales goals
- Using empathy and insight to understand client needs
- Contributing in the ongoing and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working. We require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas:
- Restoring Nature and Climate
- Investing in Circularity
- Advancing dignity and prosperity
- Promoting the autonomy of women
What You Will Gain From This Experience
- The opportunity to be part of a globally recognized luxury brand known for its timeless heritage
- Empowerment to take ownership of your impact within CHANEL
- Additional training within skincare to develop skillset
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits at CHANEL
Our employee benefits have been created to support you across your professional and personal life by offering you:
Physical Wellbeing
- Private Medical Insurance covering pre-existing medical conditions and ability to add family members
- Online GP App with 24/7 appointments available within 24 hours
- Cycle Scheme participation for a tax-exempt bike and/or accessories
Financial Wellbeing
- Pension
- Life Assurance
- Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out, and 100's more
Mental Wellbeing
- Employee Assistance Programmes and Other Support Lines
Lifestyle
- Arts & Culture Ticket Discounts across major London attractions
- CHANEL Product Discounts
- Employee Only Sales
Employee Recognition
- Service Awards Programme offering CHANEL Products, Retail Vouchers, and Additional Holidays across milestones
Benefits are eligibility dependant and subject to change at any time
Our Commitment to Inclusivity
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location