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About The Role:
The Small Works Manager is responsible for leading and developing the resort's in-house team of builders and decorators, ensuring all self-delivered maintenance, refurbishment, and small construction works are completed safely, efficiently, and to a high standard.
The role also manages the delivery of third-party contractor projects with a value of up to £10,000, ensuring works are completed in accordance with health and safety legislation, CDM requirements, budget, programme, and quality expectations. In addition, the Small Works Manager will support the wider Projects Team in the day-to-day management and coordination of larger capital and improvement projects across the resort.
The post holder will champion compliance, continuous improvement, and value for money while ensuring that guests, colleagues, and operational teams experience minimal disruption during works.
Key Responsibilities
In-House Team Leadership
- Lead, manage, and develop a team of builders and decorators.
- Plan, prioritize, and allocate workloads to ensure efficient use of resources.
- Drive improvements in productivity, quality, and customer service.
- Monitor team performance, providing coaching, guidance, and training where required.
- Ensure all works are completed safely, on time, and to the required quality standards.
- Promote a culture of accountability, teamwork, and continuous improvement.
- Identify opportunities to increase self-delivery of works where commercially beneficial.
- Manage materials, plant, and equipment to ensure best value and effective utilisation.
Small Works Project Management
- Manage refurbishment, maintenance, and construction projects up to a value of £10,000.
- Develop project scopes, specifications, programmes, and cost estimates.
- Procure and manage specialist subcontractors and suppliers.
- Monitor contractor performance against safety, quality, programme, and budget requirements.
- Conduct site inspections and quality assurance checks throughout project delivery.
- Ensure accurate project documentation and record keeping.
- Report project progress, risks, and performance to the Head of Facilities.
Contractor Management
- Act as the primary point of contact for third-party contractors delivering small works.
- Ensure contractors comply with all resort policies, procedures, and statutory requirements.
- Review RAMS (Risk Assessments and Method Statements) prior to work commencing.
- Monitor contractor performance and drive continuous improvement.
- Ensure works are delivered with minimal disruption to resort operations and guest experience.
- Manage contractor inductions, permits, and site access requirements.
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Health, Safety, and CDM Compliance
- Ensure all projects are delivered in accordance with the Construction (Design and Management) Regulations (CDM).
- Support the planning, coordination, and delivery of CDM-compliant projects.
- Undertake site audits and inspections to ensure compliance with health and safety legislation.
- Ensure suitable risk assessments, method statements, and permits are in place.
- Promote a proactive safety culture and challenge unsafe behaviours.
- Support investigations and corrective actions relating to incidents, near misses, or non-compliance.
- Work closely with Health & Safety teams to ensure best practice standards are maintained.
Project Team Support
- Provide day-to-day support to the wider Projects Team on larger capital projects.
- Assist with contractor coordination, programme management, and project administration.
- Support project handovers, snagging activities, and completion documentation.
- Contribute to project planning and operational liaison activities.
Key Performance Indicators
- Safe delivery of all projects with zero avoidable incidents.
- Compliance with CDM and company health and safety standards.
- Delivery of projects within agreed budgets and timescales.
- Productivity and utilisation of the in-house team.
- Quality of completed works and reduction in defects.
- Contractor performance and compliance levels.
- Customer and stakeholder satisfaction.
- Achievement of value-for-money objectives through effective resource management.
Person Specification
Essential Experience
- Experience managing building, maintenance, or construction teams.
- Experience managing subcontractors and small construction projects.
- Strong understanding of building trades, refurbishment, and minor construction works.
- Experience working within a safety-critical environment.
- Experience managing budgets, schedules, and resources.
- Knowledge and practical application of CDM Regulations.
Essential Qualifications
- SMSTS (Site Management Safety Training Scheme) Certification
- Relevant construction, facilities management, or building trade qualification.
- Full UK Driving Licence.
Essential Skills
- Strong leadership and people management skills.
- Excellent planning and organisational abilities.
- Effective contractor and stakeholder management.
- Strong understanding of health, safety, and compliance requirements.
- Ability to manage multiple projects simultaneously.
- Commercial awareness and focus on delivering value for money.
- Strong communication and influencing skills.
- Good IT skills, including Microsoft Office and project reporting tools.
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Desirable Qualifications & Experience
- IOSH Managing Safely or NEBOSH Certificate.
- Membership of a relevant professional body.
- Experience within leisure, hospitality, theme park, or visitor attraction environments.
- Experience supporting larger capital projects.
Behavioural Competencies
- Safety First
- Customer Focused
- Results Driven
- Collaborative
- Commercially Aware
- Continuous Improvement Mindset
- Quality Focused
- Accountable and Reliable
About The Company:
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security, and catering.
Our mission is to make people and places the best they can be for our colleagues, customers, and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
Why Work for OCS?
✅ Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
🚀 Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
🙂 Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards, and wellbeing resources.
📝 Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
💰 Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)
How to Apply:
If you are interested in joining a business that encourages professional development, career progression, and the chance to work with inspirational people, then please click apply and register your interest! You can also sign up to our job alerts when registering, which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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