Bullhorn
SMB Account Manager
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Bullhorn's Core Purpose
Bullhorn's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization.
Bullhorn is a fast-paced and dynamic environment where hard work and outstanding results are rewarded and celebrated. We value those that exhibit an eagerness to learn and a strong natural desire for continuous improvement and we encourage team members to stretch themselves, acknowledge challenges and learn from them. With a strong focus on growth, we provide ample opportunities for career development and prioritize promoting from within. We believe that leaders should care deeply about the development of their employees at all levels, emphasizing emotional intelligence and accountability. Our leaders collaborate closely to ensure the success of their teams, and we work together to achieve shared goals, creating a challenging and rewarding workplace for everyone.
About the Role
Are you an account manager (or looking to become one) with a passion for driving customer success? Bullhorn, the industry leader in cloud-based CRM and operations solutions for the staffing industry, is looking to grow its team of Account Managers. As an Account Manager, your mission is to ensure that your assigned SMB (small & medium business) customers remain committed Bullhorn clients and advocates as they get the most out of their Bullhorn solution. You ‘own’ the customer relationship after onboarding, for as long as they are a Bullhorn client! You are also responsible for recommending and selling white space products and upgrades.
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A typical day will include:
- Facilitating check-in meetings with your customers to review their satisfaction and success.
- Sharing tips for better use of Bullhorn with your customers.
- Responding to customer questions/concerns on a variety of topics.
- Assisting customers through any challenges they might have, and serving as point-person for escalations.
- Identifying opportunities for customers to benefit from additional Bullhorn and Marketplace partner capabilities.
- Serving as the customer’s post-onboarding point-of-contact for adoption and usage questions.
- Guiding customers through and negotiating their contract renewals.
- Acting as the voice of your customers back to the rest of Bullhorn.
- Documenting customer interactions and ensuring prompt follow-up to any open issues.
- Reporting to Bullhorn management on the status of your assigned customers.
This role is a fit for you if you:
- Have strong problem-solving skills.
- Have experience selling.
- Show demonstrable passion for customer service and success.
- Are an excellent communicator and quick to build rapport.
- Are empathetic and positive, even in the face of challenges.
- Are comfortable setting and managing expectations with a variety of personality types.
- Handle ambiguity well and are self-directed - the best Account Managers work hard to find their own best approach.
- Are highly organized and can juggle a large number of assigned accounts effectively.
- Can focus your efforts and work efficiently - you will have many customers and only so many hours in the day!
- Are excited by a fast-paced environment that constantly changes to suit customer need.
- Are a quick learner of new technologies.
- Are ready to continually grow, stretch, and learn!
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What We Offer
- Group Critical Illness, Group Income Protection, Group Life Assurance, Pension, Vision, EAP
- Access to our Discounts and Wellbeing Portal
- Optional from DAY ONE - Private Medical Coverage & Ride to Work Scheme
- Unlimited Vacation
- Quarterly paid volunteer days
- Lucrative Employee Referral Program (eligible for prior to your first day)
- Career development opportunities up/across Bullhorn
Bullhorn's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization.
We are a people-first culture where everyone’s contribution is valued and respected. We're looking for smart, forward-thinking individuals who aren't afraid to challenge the status quo and bring fresh perspectives to the table. If you're someone who thrives in a casual, yet fast-paced and agile environment, we'd love to have you join us.
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