• Own the SMB communications strategy — channel ownership, sequencing and accountability — to improve clarity and consistency of key messages.
• Produce clear, structured reporting that translates operational detail into decisions for senior stakeholders.
• Act as the conduit between Sales, NPX, Account Management, Partner Support and Ops, keeping a wide stakeholder group aligned and informed.

What You'll Be Doing

• Leading delivery of the Hub's structured engagement framework, defining how initiatives are prioritised and measured.
• Designing and implementing strategic communications and change initiatives, ensuring cross-functional alignment and coaching teams to embed new ways of working.
• Applying PRINCE2 or Six Sigma to bring rigour, clear milestones and risk management to SMB programmes.
• Delivering the Hub's career pathway and capability-building initiatives, connecting development and learning to progression.
• Championing change and identifying new ways of working with Sales, NPX and Account Management to ensure agents have the right tools and content.
• Partnering with the commercial excellence and central teams to build robust plans that drive change through better engagement, improved efficiency or increased capability.
• Linking delivery directly to commercial outcomes, such as Ad revenue growth and partner adoption of Ads and Offers.
• Identifying risks and inconsistencies before they affect delivery, escalating and problem-solving with appropriate autonomy.

What You'll Need to Thrive

This is a delivery-focused role that will require an individual who can manage a number of competing priorities across a live, fast-moving Hub while keeping sight of the bigger picture. The successful candidate will be structured, comfortable applying a recognised delivery methodology, and confident communicating with stakeholders at all levels, including senior leadership.

The required skills include:

• Strong project and programme management skills, ideally with a PRINCE2 or Six Sigma qualification (or clear demonstrable working knowledge)
• Excellent time management — able to prioritise, sequence and protect delivery quality across multiple workstreams
• Strong written and verbal communication skills, with the ability to flex style for different audiences, including senior stakeholders
• Proven ability to lead and deliver complex plans against deadlines, with a clear prioritisation model
• Comfortable working with data and metrics to track and evidence impact, not just activity
• A collaborative approach; able to bring the right people together across functions and build trust quickly

The desired experiences include:

• Typically 3+ years' experience in project or programme delivery, operations, or a comparable environment
• Is either Six Sigma or Prince2 methodology (or equivalent) certified (Preferred)
• Experience delivering communications, engagement or change initiatives at scale
• Experience working within a commercial or contact-centre operating environment

Why Join Us?

At Deliveroo, you'll do work that matters, solving real-world problems in a three-sided marketplace that's constantly evolving.

We're food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

• 🔧 Solve meaningful problems at real scale Work on a complex, always-on marketplace that impacts millions every day.
• 🌱 See your impact, fast Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment.
• 🧠 Grow through challenge and ownership Take on big, ambiguous problems and accelerate your career with strong support.
• 🌎 A culture built for builders High standards, collaboration, flexible working and continuous learning.

We aim to create a fair process that lets your skills shine — our interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we're unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We're committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you'll have the opportunity to let us know once you've submitted your application. We'll share details on how to request support so we can ensure you have a fair and equitable experience.