Birdeye
SMB Sales Manager
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Job Type
Full-time
Description
Why Birdeye?
Birdeye is the leading agentic marketing platform for multi-location brands.
Companies like H&R Block, Aspen Dental, and Caesars Entertainment use Birdeye to manage marketing across thousands of locations — from how they get found, to how they convert, to how they retain customers. Our platform replaces disconnected point tools with AI agents that execute work at the location level — responding to reviews, updating listings, publishing content, and driving conversions.
Backed by Marc Benioff, Jerry Yang, and Accel-KKR, Birdeye was named to G2’s 2026 Best Agentic AI Products list — appearing alongside the world’s leading AI companies. We’re expanding rapidly into enterprise, with growing adoption across large, multi-location brands.
What You'll Do
- Lead & Scale: Build, mentor, and direct a high-performing team of B2B SaaS Account Executives focused on the North American Small Business (SMB) market, specializing in cutting-edge AI solutions.
- Pipeline & Funnel Governance: Drive team performance across the middle and bottom of the funnel (MOFU/BOFU), ensuring high conversion rates from BDR-set meetings to closed deals.
- Deal Coaching & Execution: Join critical calls, lead deal reviews, and coach AEs on mastering value-based demos, strategic discovery, negotiation, and closing techniques for Voice AI, Front Desk AI, and Agentic AI offerings.
- Cross-Functional Collaboration: Partner closely with BDR Managers, Marketing, and Customer Success to optimize inbound/outbound lead handoffs from BDRs, streamline workflows, and maximize customer acquisition.
- Executive Alignment: Facilitate communication for complex or critical deals between senior leadership, external stakeholders, and your sales team to expedite closing.
- Strategy & Innovation: Stay current with Agentic AI solutions, industry trends, and competitor dynamics to continuously refine team playbooks and go-to-market execution.
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Responsibilities
- Drive Revenue Outcomes: Accountable for consistently meeting and exceeding quarterly and annual team quota targets.
- Team Development: Conduct weekly 1:1s, pipeline audits, and call coaching sessions to elevate team performance and build future sales leaders.
- Sales Methodology Excellence: Instill a value-based selling approach across the team, ensuring AEs articulate the profound ROI of AI-driven automation products effectively.
- Process & Friction Optimization: Identify revenue bottlenecks across the sales cycle and implement proactive strategies and internal processes to reduce friction.
- Forecast Accuracy: Maintain accurate revenue forecasts and pipeline visibility within the CRM for executive reporting.
- Stakeholder Management: Serve as an escalation point for high-value customer discussions to ensure long-term trust and alignment.
Requirements
- AI & Tech Domain Expertise: Proven background or deep familiarity selling/managing sales motions for Voice AI, Front Desk AI, or Agentic AI products/platforms.
- Leadership Experience: Proven track record managing or leading a team of B2B SaaS Account Executives targeting the North American market.
- Closing Track Record: Prior experience as a top-performing B2B SaaS Account Executive with a demonstrated history of exceeding individual quota.
- Deal Strategy & Negotiation: Expertise in coaching teams through fast-paced SMB closing cycles (averaging 3–5 business days), value pricing, and high-velocity deal dynamics.
- CRM & Tech Stack Mastery: Deep proficiency with CRM software (e.g., Salesforce), sales engagement tools, and revenue forecasting platforms.
- Communication & Influence: Exceptional written, verbal, and executive presentation skills in English.
- Process Builder: Demonstrated ability to establish, refine, and enforce internal sales processes and deal desk workflows.
- Education: Bachelor’s degree (or equivalent) in business, marketing, or a related field.
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Why You'll Join Us:
At Birdeye, we seek to innovate and to be the #1 AI-powered Experience Marketing platform in our category. We continually raise the bar to deliver meaningful results for our customers and ourselves. Our quality is world-class. We deliver what we commit to, and we roll up our sleeves to get the work done. Working at Birdeye means being part of a tight-knit, high-performance team that helps you succeed and celebrates your wins. We value ownership, move fast, and operate with a “run it like it’s yours” mindset. We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to bring their authentic selves to work.
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