Honeywell
Snr Customer Experience Professional - Temp Maternity Cover
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Snr Customer Experience Professional - Temp Maternity Cover
We have an opportunity for a Snr Customer Experience Professional - Temp Maternity Cover to join our Portsmouth, Hampshire, United Kingdom. You will:
- Provide responsive, proactive support to Account Managers and customers.
- Maintain clear ownership and follow-up across requests to help prevent delays.
- Coordinate effectively across customers, sales teams, factories and other internal stakeholders.
This is a hybrid role, 3 + 2 days model
Honeywell
Honeywell Industrial Automation enables our customers to run safer and more efficient operations. From refineries to distribution centers to retail stores, we help deliver results while improving worker safety and meeting sustainability goals such as reduced carbon emissions – by leveraging connectivity, advanced data analytics, software, robotics, sensors, process automation and asset performance management solutions.
We enable our customers to enhance the safety, sustainability, resilience and productivity of their people, plants, and assets.
RESPONSIBILITIES
- SPR Renewal Support: Process SPR renewals in Salesforce once the Account Manager has provided the forecast, all required SKUs and clear processing instructions. Proactively track and follow up on renewals to ensure timely completion. Once documentation is ready for signature, send it to the customer, copying the Account Manager. Upon receipt of the signed contract, transfer the opportunity back to the Account Manager for scheduling. Proactively notify Account Managers of upcoming SPR expirations 90 days in advance.
- NDA Processing: Support NDA processing through Leap. Monitor progress, follow up with relevant stakeholders and help drive requests through to completion.
- ETR Requests: Submit and follow up on ETR requests based on the business justification provided by the Account Manager. Track requests through to completion and follow up where necessary.
- Sales Support: Work with the Principal Channel Excellence Specialist (Eric) to support timely processing, tracking and logging of sales contracts. Encourage and guide customers towards using the ECOM platform, helping to increase adoption of the digital ordering process. Support Book & Turn activity by proactively reaching out to accounts as requested, including capacity-driven outreach campaigns. Facilitate customer access to the 590C Sales Organisation. Support the extension of SKUs to 2621 for accounts with the appropriate 2621 access.
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QUALIFICATIONS
- Previous Experience in a Customer Sales Support, Commercial, Sales Operations or customer-facing support role. Strong customer service skills with a professional, diligent and solutions-focused approach to resolving customer and commercial issues.
- Good working knowledge of Microsoft applications, including Teams, Excel, PowerPoint, or Outlook.
- Experience or working knowledge of key business systems, including SAP, LEAP, Jira, Power BI or Salesforce / SFDC.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, Account Managers and cross-functional internal teams.
- Strong organizational skills with the ability to manage multiple priorities, follow up proactively and drive actions through to completion. High level of accuracy and attention to detail, particularly when handling customer information, contracts, pricing and commercial documentation.
- Ability to investigate issues, engage the appropriate stakeholders and maintain ownership through to resolution. Confidence communicating directly with customers while keeping relevant Account Managers informed and involved.
- Ability to work independently, use initiative and recognize when an issue requires escalation. A collaborative and flexible approach, with a willingness to support a broad range of sales, customer and commercial activities.
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Our offer
- Competitive salary.
- Opportunities for professional development and career advancement.
- A dynamic and inclusive work environment that fosters innovation and growth.
- A culture that fosters inclusion, diversity, and innovation in an international work environment.
- Market specific training and ongoing personal development.
- Experienced leaders to support your professional development.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!
#TheFutureIsWhatWeMakeIt #Hybrid
Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.
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