Mitie Cleaning & Hygiene Services
SOC Operator
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Security Operations Centre (SOC) Operator
Location: Northampton
Salary: Competitive
Shift Pattern: 4 on, 4 off (12-hour shifts: Days, Nights & Weekends | 7am–7pm, 8am–8pm, and 7pm–7am)
Start Date: ASAP – We want the right person in our team today!
At Mitie, we look after the places, assets, and people that keep the UK running. We are currently expanding our dedicated B&Q Security Operations Centre (SOC) team in Northampton, and we are looking for vigilant, proactive, and communication-focused individuals to join us on a permanent basis.
What You'll Do
As a vital part of our security network, you will be the "eyes and ears" protecting B&Q stores and distribution centres nationwide. Your day-to-day will include:
- Proactive Monitoring: Operating state-of-the-art CCTV systems to detect, deter, and disrupt criminal activity.
- Incident Management: Taking control during live incidents, communicating clearly with on-site teams, and coordinating with law enforcement when needed.
- Evidence Gathering: Writing accurate incident reports and compiling evidence packs to support investigations.
- Customer Service: Handling incoming calls and emails with the utmost professionalism.
- Compliance: Ensuring all operations strictly adhere to data protection laws and industry standards.
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What We Are Looking For
- Excellent Communicators: You need a positive attitude, a professional telephone manner, and the ability to write clear, concise reports.
- Tech-Savvy Individuals: Comfortable using computers, including Microsoft Office (Word, Excel, Outlook).
- Cool Under Pressure: The ability to stay focused, follow detailed processes, and make quick decisions in fast-paced situations.
- Team Players: A strong work ethic and the ability to build great relationships with colleagues and clients.
- Flexibility: Ready to commit to a 4-on, 4-off shift pattern covering days, nights, and weekends.
Holding an active SIA CCTV Licence is a major plus, but not essential as we can fund this for the right candidate!
Benefits
Our market-leading offering provides you with benefits that suit your lifestyle.
- Virtual GP on hand for you and members of your household.
- Financial wellbeing assistance through our Salary Finance scheme.
- Access to our flexible lifestyle benefits platform, Choices, where you might choose to purchase up to five extra days’ holiday each year, critical illness insurance, dental treatment, technology products, and more.
- High street discounts from thousands of well-known retailers, gyms, and more through our MiDeals platform.
- Cycle-to-work scheme.
- Life cover of up to four times your salary.
- Enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
- Mitie Stars recognition for hard work with cash prizes up for grabs each month and a chance to scoop a top prize of £10,000 at the end of the year.
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Career Development
We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Equal Opportunities
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
About Mitie
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
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