Mitie Cleaning & Hygiene Services
SOC Operator
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Job Title: SOC Operator
Where: Northampton
When: We're looking to get the right person into the team ASAP
Shift Pattern:
- 4 on 4 off, across two alternating shift patterns (7am-7pm, 8am-8pm and 7pm-7am)
- 12-hour shifts, working Days, Nights & Weekends.
Job Overview
Mitie, the UK's leading facilities management and professional services company, is growing our B & Q Security Operations Centre and are looking for people to join us on a permanent basis. You do not need previous experience as full on-the-job training will be provided, including a fully funded CCTV SIA licence. So, if you are an excellent communicator with a great telephone manner and computer knowledge, then we want to speak with you!
A CCTV Operator is responsible for monitoring surveillance systems, analyzing footage, and reporting suspicious activities to ensure the safety and security of premises.
Key Responsibilities
- Monitoring Surveillance Systems: Operate and monitor CCTV cameras across B&Q sites and distribution centres in line with Mitie and the client's policies and procedures. Proactive live CCTV monitoring driven by risk-based deployment. Reactive live CCTV monitoring and constant communication with locations during live incidents.
- Incident Reporting: Analyze recorded footage and report any suspicious or illegal activities detected during monitoring.
- Documentation: Maintain accurate logs of incidents, actions taken, and any relevant observations during shifts.
- Equipment Maintenance: Ensure that all surveillance equipment is functioning properly and report any malfunctions to the SOC manager and follow the process for fault logging.
- Collaboration: Work closely with security personnel and law enforcement when necessary to address security concerns or incidents. Working closely with Analysts to detect, deter and disrupt all forms of crime against the client.
- Safe place: Enabling our security teams to make their buildings a safe place to work and visit.
- Results: To deliver results for your identified area that meets or exceeds the budget and service delivery requirements through full responsibility and accountability for: Providing end-to-end incident management including evidence gathering, statements, and incident report writing and collation of evidence packs in line with current processes.
- Service Level: Compliance to all SOC Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs).
- Customer Service: To ensure all telephone and email etiquette is professional and adhered to at all times, including the answering of calls and emails using the appropriate greeting and sign-off.
- Compliant: To ensure all services conducted are compliant with all Company, contractual, legislative, statutory, and local requirements.
- Accurate: Complete proactive CCTV assurance reviews and present findings to SOC Manager and security management team.
- Time sensitive: Delivery of time-critical tasks as directed by the SOC Manager.
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Essential Skills & Requirements
- Attention to Detail: A keen eye for detail to identify unusual activities or potential security threats.
- Communication Skills: Strong verbal and written communication skills to report incidents clearly and effectively. A positive attitude and ability to deal with pressure professionally.
- Technical Proficiency: Familiarity with CCTV systems and surveillance technology, as well as basic computer skills for logging and reporting.
- Ability to Work Under Pressure: Capacity to remain focused and make quick decisions during high-stress situations. Ability to build and maintain relationships with a strong teamwork ethic. Ability to accurately follow detailed processes. Solid organizational skills with the ability to coordinate multiple priorities and achieve tight deadlines.
- Shift Work: Willingness to work in shifts, including evenings, weekends, and holidays, as required by the job.
- Data protection: Clear understanding of laws and protocols—no mobile recording of footage allowed.
- Experience: An excellent working knowledge of all processes and procedures associated with a manned Security Operation Centre (SOC) CCTV, remote access, and Alarms. Experience of working within a demanding fast-paced environment. Experience of working in a controlled environment. A good working knowledge of Microsoft Office, Outlook, Word, and Excel.
- Qualifications: SIA Licence holder - CCTV. (Training can be provided)
Benefits
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
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When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment, or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms, and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition, or hearing loss) and need us to make any reasonable adjustments, changes, or do anything differently during the recruitment process, please let us know by emailing at.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
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