SOC Reporter

The role holder will be responsible for carrying out the interpretation of DNA profiling results and reporting of results to customers via relevant methods. In addition to interpretation, training in relevant addendum tasks when required.

Key Responsibilities and Accountabilities

• Deliver fast, accurate data entry that keeps our operations moving.
• Adhere to all aspects of the customer Operational Protocol and EFS Quality Manual.
• Carry out necessary interpretation as per standard operating procedures to required timescales.
• Completion of checks associated with the integrity of the National DNA Database (NDNAD).
• Responsible and accountable for the results sent to the customer.
• Report any non-conformances or near misses.
• Communicate reporting progress with the Production Supervisor and escalate any issues that may arise.
• Communicate with Production Supervisor and/or Line Manager with regards to progress of non-casework tasks.
• Assist with aspects of Science and Quality that fall within the skills of the individual.
• Responsibility for individual daily time booking on the relevant system.
• Seek continual improvement of methodology and processes that will have a positive impact on quality and effectiveness. Raise ideas at team meetings and huddles.
• Ensure all notes are contemporaneous, signed and dated as per standard operating procedures.

Qualifications

• No DNA interpretation competence required.
• Minimum qualifications of A-Levels/BTEC in science related subject.
• Embraces change and continuous improvement.
• Proven communication skills both written and verbal.
• Demonstrate initiative; adopting a proactive attitude to continuous improvement within the areas of science, quality and efficiency.
• Must display patience, determination, attention to detail and integrity at all times and see tasks through from start to finish.
• Exhibit high levels of concentration, accuracy and reliability (scientifically and within the quality area).
• Able to work well on your own as well as part of a team.
• An understanding of the requirements of UKAS and the Forensic Regulator.
• Demonstrate skills to auditors as and when required.
• Demonstrated knowledge and adherence to the required Customer Operational Protocols, Standard Operating Procedures, Quality Management System, Health & Safety documents and CPS requirements.
• Ownership of an individual training logs and PCR document to ensure competence is gained, maintained and demonstrated.

Person Specification

There are four values on which Eurofins Forensic Services is founded; Customer Focus, Quality, Competence & Team Spirit and Integrity.

• Operates within the company’s core values and demonstrates these values daily.
• Proactive and enthusiastic attitude with a demonstrable commitment to customer service.
• Demonstrates initiative; a proactive, committed and enthusiastic attitude.
• Able to manage flexible workload.
• Shows resilience and tenacity in a high throughput laboratory with changing priorities.
• High levels of concentration, vigilance and excellent record keeping.
• Good team player.
• Excellent interpersonal skills with interactions at all levels.
• Embraces CI and respond positively to change.

Required Behaviours

• Flexibility to assist in covering planned or un-planned absences within both the PQ and wider DNA centre (e.g. illness, annual leave etc.) to ensure the needs of the customer are met.
• Ability to maintain competence in previous trained areas.
• Maintain clear communications with colleagues, clarifying expectations and monitoring satisfaction levels.
• Viewing problems and opportunities from a customer perspective.
• Communicate and work well with others (within the team, with other departments / sites or external associates) focussing on a collective rather than individual goal.

Additional Information

Important Information

Due to the sensitive nature of our work, this role will require the successful candidate to achieve NPPV3 + Security Clearance (SC). To be eligible, you must have 5 years’ continuous UK residency.

As part of the vetting process, you’ll be asked to provide information about your background, including your employment and address history, financial circumstances and details of close family or partners. These checks are carried out to ensure individuals accessing police data, systems and sites are trustworthy and suitable for the role.

Factors such as criminal convictions, financial difficulties or associations that may pose a risk could affect your ability to gain clearance. However, each application is assessed on an individual basis, and honesty throughout the process is essential.

Please note:

• Vetting is carried out by an external police vetting service.
• Drug and alcohol testing may be required before you start and during your employment.
• Ongoing employment is subject to maintaining the required level of clearance.
• Further information on the NPPV3 + SC vetting clearance process can be found here.

What We Offer

We offer a competitive salary and a comprehensive benefits package, including:

• 25 days annual leave + bank holidays (rising to 30 days with length of service).
• Company pension scheme with up to 6% employer contribution.
• Life assurance (3x salary).
• Health Cash Plan & Employee Assistance Programme.
• Enhanced family leave and sick pay.
• Perkbox benefits, discounts and wellbeing support.
• Cycle to Work scheme, tech scheme & volunteering days.
• Holiday trading (buy/sell) scheme.
• Refer a Friend scheme.
• Free on-site parking (site dependant).