SOC Shift Lead

📍 Leeds (hybrid) | 4 on / 4 off / 4 nights rotating | £38,500 + 20% shift allowance

Ready to step up from analyst to leader?

We're a leading managed services and cyber security provider, trusted by organisations across the UK and Europe to keep their most critical systems secure. Our Security Operations Centre sits at the heart of that promise — a modern, tooling-rich environment where analysts are developed, not just deployed. We invest heavily in our people, our detection capability, and the technology behind both, and we're proud of a culture built on transparency, collaboration, and genuine career progression.

We're now looking for a SOC Shift Lead to guide and elevate a team of analysts across their shift.

The role

Building on your solid grounding as a SOC Analyst, you'll supervise and support a team through your shift — owning quality, consistency, and SLA performance while acting as the primary point of escalation. It's a role that blends hands-on security work with leadership: you'll run the shift, develop your analysts, and drive the improvements that keep our service sharp.

What you'll be doing

• Leading shift operations — setting agendas, balancing workloads, and resolving process or staffing issues as they arise
• Taking ownership of high-priority and complex incidents, making sound, data-driven escalation decisions in line with operational standards
• Running QA on tickets and giving clear, constructive feedback that raises the technical bar across the team
• Mentoring and coaching analysts, supporting their progression through targeted training and certifications
• Chairing shift briefings, standups and handovers, and contributing to threat hunting, rule tuning, reporting and post-incident reviews
• Keeping communication clear and customer-centric across internal teams, customers, and their incident response partners