Dugu Media
Social Media & Account Lead
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Job Description
We are looking for an experienced Social Media & Account Lead to join our growing team on a freelance/subcontractor basis.
This role will sit between our clients and internal team, taking responsibility for the day-to-day management, communication and direction of assigned social media accounts.
You will be responsible for ensuring clients are well managed, feedback is communicated effectively, the internal team is working towards the right objectives, and the content being produced meets the required standard.
Responsibilities
- Manage day-to-day communication with assigned clients.
- Act as the main point of contact between clients and Dugu Media.
- Manage and translate client feedback into clear actions for the team.
- Oversee the SMM and Creative Operations team across assigned accounts.
- Review content before it is sent to clients for approval.
- Ensure content aligns with the client's brand, strategy and objectives.
- Support social media strategy, content ideas and scripting.
- Monitor account performance and ensure activity is aligned with client KPIs.
- Identify opportunities to improve social media performance.
- Support client shoot days where required, including behind-the-scenes and Stories content.
- Gradually take full ownership of assigned accounts and reduce the need for founder involvement.
What we are looking for
- At least 2 years of professional social media experience, or equivalent demonstrable experience.
- Experience managing Instagram and TikTok accounts for businesses or brands.
- Proven experience growing business social media accounts.
- Evidence of tangible results from accounts you've worked on.
- Strong understanding of social media strategy and content.
- Strong client management and communication skills.
- Good creative judgement and understanding of what makes effective social content.
- Confidence giving direction and feedback to a creative team.
- Strong organisation and project management skills.
- Ability to manage multiple clients and priorities.
- Ability to work independently and make confident decisions.
- Experience working across different industries is highly desirable.
- We're more interested in demonstrable ability and results than a specific number of years of experience.
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Working arrangements
Employment type: Freelance / Subcontractor
Location: Remote, United Kingdom (Applicants must be currently based in the United Kingdom)
Hours: Flexible, based around the requirements of assigned client accounts.
Client shoots: Occasional in-person attendance may be required.
Start date: Flexible
The role can be structured around an agreed monthly scope and workload.
Rate / Salary
Freelance / Subcontractor - Rate negotiable based on experience and scope. The rate will be discussed with shortlisted candidates and will reflect relevant experience, proven results, level of responsibility and expected workload.
Benefits
- Flexible freelance working arrangement.
- Remote working.
- Opportunity to work across a variety of industries and businesses.
- Genuine ownership of client accounts.
- Opportunity to work alongside a growing creative team.
- Potential for increased responsibility and scope as Dugu Media grows.
- Direct involvement in client strategy and creative decision-making.
- Opportunity to attend and contribute to client production days.
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Hiring Process
Our hiring process is designed to focus on practical experience and ability rather than simply reviewing CVs.
- Application Submit your CV/profile, relevant experience and examples of accounts you've worked on.
- Portfolio & Experience Review We'll review examples of business accounts you've managed and, most importantly, evidence of accounts you've helped grow.
- Initial Interview A short conversation to discuss your experience, approach to social media and client management, availability and working arrangement.
- Practical Task / Account Review Shortlisted candidates may be asked to review an existing social media account and provide recommendations on strategy, content and areas for improvement.
- Final Discussion We'll discuss the proposed scope, rate, availability and how the role would work within the wider Dugu Media team.
Privacy Practices
Any personal information, CVs, portfolios or other information submitted as part of the recruitment process will be used solely for the purposes of assessing your application and managing the recruitment process. Information will be handled confidentially and will not be shared outside of Dugu Media and relevant recruitment personnel unless required as part of the recruitment process or by law.
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