Jam
Social Media Account Manager
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Social Media Manager
Manchester | Hybrid | c.£35k
Social isn't something you just do. You live it.
You know what's happening on TikTok before it lands in the team WhatsApp. You understand why something works brilliantly on LinkedIn but would die a death on Instagram. And when a paid campaign isn't performing, you don't just report the numbers – you know what to change.
Sound familiar? We should talk.
We're looking for a brilliant Social Media Manager to join the team at Jam.
This is a hands-on role for someone who really knows social – organic and paid – and wants genuine ownership of their accounts.
You'll work across an exciting mix of clients spanning luxury travel, financial services, property and more, turning strategy into smart, creative social activity that gets results.
What you'll be doing
You'll work closely with our Social Media Account Director, contributing to strategy while taking ownership of the day-to-day planning, delivery and performance of your accounts.
That means you'll:
- Plan BAU social activity around three months ahead, while leaving room to jump on the right reactive opportunities.
- Build content calendars packed with ideas that are rooted in audience, platform and sector insight – not simply personal preference.
- Get properly under the skin of your clients, their industries, competitors and audiences.
- Know Instagram, TikTok, LinkedIn, Facebook and YouTube inside out – and keep us ahead of new platforms, features, trends and algorithm changes.
- Write great social copy, captions and hooks.
- Turn ideas into clear, inspiring briefs for our content creators, designers, photographers and videographers.
- Understand what great platform-native content looks like and confidently review creative before it reaches the client.
- Plan and manage paid social campaigns, monitor performance and make informed optimisations when something isn't working.
- Manage influencer and creator activity, from research and outreach through to briefing, delivery and reporting.
- Oversee community management and identify opportunities to turn audience interaction into better content.
- Take ownership of monthly reporting, going beyond vanity metrics to explain what happened, why it happened and what we're doing next.
- Lead day-to-day client communication, meetings, feedback and amends.
- Provide confident social counsel – including constructively challenging a client when you know there's a better approach.
- Keep accounts organised, forward-planned and running smoothly.
- Support and mentor more junior members of the team as we grow.
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You won't be expected to shoot and edit all the content yourself. We have specialist creatives for that.
But you will need to know what we should create, why we're creating it, which platform it's for and what we want it to achieve – then brief the team brilliantly.
If you can also capture great social content on an iPhone or camera, even better. But it's a bonus, not a requirement.
Organic AND paid
This bit matters.
We're not looking for someone whose paid experience extends to pressing the Boost button.
You'll understand audiences, targeting, objectives, budgets, placements and creative. You'll be comfortable monitoring live campaigns, interpreting results and knowing when to adjust the audience, creative, spend or approach.
You'll have support from our Social Media Account Director, but at Manager level we need someone who can look at the numbers, identify a problem and recommend what happens next.
The same applies to organic. We want someone who understands why content performs – not just whether the engagement rate went up or down.
You'll be brilliant with clients
You'll become a trusted day-to-day contact across your accounts.
That means being responsive and organised, but it also means having an opinion.
We want someone who can explain why a recommendation is right, present ideas and results confidently, handle feedback professionally and guide clients towards the best course of action.
You don't need to know everything. But you should know your clients and their sectors well enough to provide informed, confident social counsel.
About you
You'll probably have around 3–5 years' experience in social media or digital marketing, ideally agency-side, and be comfortable juggling multiple clients and priorities.
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You'll have:
- Strong organic and paid social experience.
- Excellent knowledge of the major social platforms.
- Experience contributing to social strategies and turning them into activity.
- Brilliant content planning and organisational skills.
- Strong copywriting skills.
- Experience briefing creative teams.
- Confidence interpreting data and producing meaningful client reports.
- Experience managing influencer or creator activity.
- Strong client communication skills.
- Good commercial awareness – understanding scopes, hours and budgets.
- Plenty of initiative, curiosity and ideas.
- Management or mentoring experience would be a bonus.
Most importantly, you'll be Humble, Hungry and Smart.
We want someone who's lovely to work with, hungry to produce brilliant work and smart enough to know there's always something new to learn – particularly in social.
A bit about Jam
We're an integrated communications agency in Manchester, bringing together social media, PR, digital PR, content, creative, brand, paid media and web.
That means you won't be working in a social silo. You'll collaborate with creatives, content specialists, PRs and digital experts to develop ideas that can travel much further than a content calendar.
We work with ambitious brands across sectors including luxury travel, financial services and property, so there's plenty of variety and very little chance of getting bored.
We're serious about doing brilliant work. We just don't think you need to take yourself too seriously while you're doing it.
Life at Jam
- 🐶 Dog-friendly office
- 📚 £1,500 annual training budget for every Jammer
- 🏡 Hybrid working - 2 days a week from our Manchester office, the rest is WFH
- 🎉 Regular socials, team days and plenty of excuses to get together
- 🚀 Genuine opportunities to learn, develop and progress
- 💡 An integrated team where good ideas can come from anyone
If you know your social, love a good idea, understand the numbers behind the work and want a role where you can genuinely take ownership, we'd love to hear from you.
Come and be a Jammer.
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