TTX - Trafalgar Ticketing
Social Media & Content Executive
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ABOUT TRAFALGAR ENTERTAINMENT
Founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is an award-winning global live-entertainment business, producing plays and musicals, theatre and venue ownership and operations, live music and comedy, events and hospitality, Performing Arts education, ticketing, the distribution and filming of event cinema and TV live-streaming innovative content through Trafalgar Releasing Ltd (from David Tennant in Macbeth to Taylor Swift).
Trafalgar Entertainment is home to Trafalgar Theatres (with 23 venues in the UK, Sydney, London, and across the UK), including four London Theatres - Trafalgar Theatre, The Bridge Theatre, The Lightroom King's Cross and the new British Airways Theatre, Olympia. We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.
ABOUT TRAFALGAR TICKETS
Trafalgar Tickets was created in 2021 with the primary objective of creating a consumer ticketing brand for our venues. We welcome 2 million patrons to our regional venues annually, offering a varied program of world-class live entertainment. Trafalgar Tickets will become the leading ticketing service in its class with customer centricity at its heart whilst creating unique value propositions for our clients and partners. The ticketing division also includes London’s premier ticket agency: London Theatre Direct. With over 20 years of leading the market in innovation and creativity, we serve 2 million customers annually through our best-in-market technology solutions and unrivalled inventory access.
ABOUT THE ROLE
Trafalgar Tickets is seeking a dynamic Social Media & Content Executive to execute the social media strategy Trafalgar Tickets and all our venue ticketing assets. The role will join us at a pivotal phase of transformation, involving the creation and delivery of the digital content strategy. The Social Media & Content Executive reports to our Deputy Content Manager (Venues) and will work on social media content for our UK venues.
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KEY RESPONSIBILITIES
- Creation of written and visual content for social media channels, supporting our UK venues by adopting their identity and ensuring it resonates with local audiences.
- Schedule organic content in line with the strategy for UK theatres and ticket agent brands, which will be across various channels, including social media and self-hosted content.
- Execution of the content calendar to deliver effective and data-driven organic content to support our brands, products and producing partners.
- Build, nurture and engage a loyal group of customers for your allocated venues, by initiating discussions, building relationships and conducting other community management activities that turn customers into brand advocates through all social channels.
- Collate data from social media platforms to produce reports and highlight trends.
- The creation and manipulation of digital assets, including images, video, animation and audio.
- Contribute ideas to ideation sessions with the Senior Media & Content Executives, to help shape content.
- Support the Senior Social Media & Content Executives by liaising with wider marketing teams to gather requirements for content, as required.
- Visit allocated venues at least once every two months to capture content, attend press/launch events, and attend all panto-related opportunities.
- Always acting in accordance with Trafalgar Entertainment’s values and ethics.
- Any other ad-hoc duties as required.
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ABOUT YOU
- You will have at least 6 months’ experience creating brilliant content across a number of social media platforms, with a focus on Meta including Facebook and Instagram.
- You have excellent copywriting skills (short and long form) and written English.
- You have meticulous attention to detail, with an overall passion for continual improvement.
- You are proficient with design and any relevant design software.
- You have experience in creating and editing short-form video content for various channels.
- Experience working collaboratively within a team and across multiple departments.
- You have a fundamental understanding of managing social media channels and content optimisation strategies.
WHAT WE OFFER YOU
- This role may be subject to a Disclosure and Barring Service (DBS) check or other security screening, depending on the specific requirements of the position.
- Trafalgar Entertainment is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
- We are curious, courageous and ambitious, empowering people to challenge and innovate in pursuit of excellence. We offer a competitive remuneration and benefits package.
- If this sounds like you, we'd love to hear from you. Please submit your application via the portal. Early applications are strongly encouraged, and you may be invited to interview prior to the closing date.
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