Social Media Manager

Join our Norwich-based digital team as a Social Media Manager, leading end-to-end campaign strategies across an exciting portfolio of B2B, B2C, and e-commerce clients.

At OneAgency, you won't just sit behind a desk posting content – you’ll have ownership of accounts, driving measurable commercial impact while bridging the gap between organic storytelling and targeted paid performance. From attending on-site shoot days to building strong, face-to-face relationships during client visits, you’ll be directly involved in capturing and creating the content that makes brands pop.

We value big ideas, commercial curiosity, and candidates who naturally bring creative flair and proactive energy to every project.

Where you’ll work and how we support you

In May, we moved into our new home at Wensum Wharf – occupying The Stables, a bespoke, freshly renovated 7,000 sq ft riverfront building featuring Georgian character, scenic views right on the River Wensum, and a location just moments from the city centre and train station.

Designed as an inspiring home for creative minds, we offer high-spec working areas and indoor and outdoor breakout spaces for sunlit lunches, team catch ups, or creative brainstorming by the water.

We also offer a hybrid working model and a genuinely supportive culture where work-life balance is championed by our wellbeing team (organising everything from run clubs and barre classes to regular team socials). As a 50+ strong team seeing steady year-on-year growth, we give you the opportunity, and a clear path to elevate your career.

Key responsibilities

• Campaign execution: manage the daily rollout of social media activity across all major platforms, including Meta, LinkedIn, TikTok, and Pinterest, for a diverse range of B2B and B2C clients.
• Social advertising: set up and manage paid social campaigns, focusing on achieving specific targets for reach, traffic, and conversions (including web purchases).
• On-site content and shoot management: attend client sites to capture original content, leading shoot days to gather the visual assets needed for real-world storytelling.
• Content production: build and maintain content calendars, including writing copy and coordinating the visual assets required for each platform.
• Account management: handle daily account tasks, including proactive community engagement and outreach to maintain a consistent brand voice.
• Performance tracking: monitor account results and produce regular reports that clearly show performance and progress against client goals.
• Trend monitoring: identify trending topics and current affairs to ensure client content is timely, reactive, and relevant.
• Quality control: proof and refine social posts to ensure accuracy, best practice formatting, and alignment with brand guidelines.
• Industry awareness: keep track of changes in the digital landscape and new platform features to ensure our tactical approach remains up to date.