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Job Title: Social Intelligence Strategist
Location
Shoreditch (Hybrid – 2 days per week onsite, Monday is must)
Duration
12 months contract initially with possible extension
The Opportunity
This is a founding role: you'll build client's social intelligence function from the ground up. You'll sit at the intersection of culture, data, and creativity — reading real-time social conversation, sentiment, and cultural signals, and turning them into sharp, actionable insight that shapes what client's social and influencer team plans, creates, and says next.
You won't just report on what's happening, you'll help decide what client does about it. This is for someone who lives on social, spots a cultural shift before it trends, and can turn a scroll session into a strategic brief that changes a campaign.
What You Will Do
Social listening & insight
- Monitor social conversation to catch emerging trends, sentiment shifts, risks, and opportunities across client's audiences, products, and cultural moments.
- Turn raw signal into clear narratives and implications that Strategy, Content, and Community teams can act on immediately.
- Tap into the UK, German and French Insiders program with Creator Professionals for grounded insight on products and content.
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Strategic partnership
- Partner with Social Strategy to bring timely insight and cultural context into audience strategy, content narratives, and channel planning.
- Feed quarterly planning, campaign development, and messaging reviews with insight that sharpens focus and prioritization.
Creative enablement
- Turn insight into fuel for creative ideation and content optimization, helping client show up in the moments that matter.
- Surface in-flight and post-campaign learnings that make the next brief smarter than the last.
Collaboration
- Work with Global, Care, and Response teams to spot recurring themes, risks, and pain points in social conversation.
- Partner with centralized measurement teams so qualitative insight complements performance data
- Build strong relationships across Strategy, Operations, Creative Studio, Influencer, and Comms so social insight gets used.
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What you need to succeed
- Social listening experience, in-house or agency, with a genuine finger on the pulse of culture and online conversation.
- Comfort moving between quant and qual data, reading the numbers and the nuance, and knowing when each matters.
- A storyteller's instinct: the ability to turn data and signal into narratives that spark and sharpen creative work.
- Sharp organizational skills and the ability to juggle multiple, competing priorities
- A collaborative, positive operator who thrives in a fast-paced, matrixed organization.
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