PeoplePlus UK
Social Value Account Manager
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MAIN PURPOSE OF THE ROLE
If you're excited by the idea of helping major employers fundamentally rethink how they approach employment and social value, and you're ready to build lasting client relationships that genuinely make a difference, this could be the role for you. You will work at the heart of PeoplePlus's social value practice, building and deepening relationships with our key clients. You'll help them understand what social value means for their business, support them in embedding it into their procurement and operations, and connect them with the employment support and services they need to create real social impact.
This is not a back-office role. You'll be front and centre, understanding what our clients are trying to achieve, spotting opportunities, and helping them unlock solutions. No two weeks are quite the same. You'll move fluidly between account management, business development, consultancy delivery and relationship building — the work that makes a genuine difference. Our team is genuinely supportive and collaborative. You'll have a manager who's invested in your development and colleagues who are generous with their knowledge and experience. You won't be isolated despite working from home.
KEY RESPONSIBILITIES
Account Management and Client Relationships
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- You'll own a defined portfolio of social value client accounts.
- Your focus is building genuine, trust-based relationships with key decision-makers and understanding their business, their challenges, and how social value can create tangible impact.
- Beyond your own portfolio, you'll be flexible and available to support account management across other clients as needed.
- This includes participating in account reviews with our leadership team.
Business Development and Creating New Opportunities
- You'll identify clients and opportunities where the Social Recruitment Framework can create value, and work to increase both SRAG and JRAG membership within your portfolio.
- You'll use consultative discovery to understand client needs and match them with PeoplePlus solutions.
- You'll generate new business opportunities within the social value sector by spotting where client needs match PeoplePlus services.
- Working collaboratively with our Business Development team, you'll contribute to bids and tenders that can become account wins.
Project Delivery and Consultancy
- You'll lead and deliver social value consultancy projects by applying frameworks you'll learn from colleagues and your own experience.
- You'll also support more complex delivery under guidance, flexing across different work streams as needed.
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Stakeholder Engagement and Collaboration
- You'll develop and maintain strong relationships with key clients, internal stakeholders and external partners, earning trust through consistent delivery and genuine partnership.
- You'll contribute to cross-division collaboration and undertake regular face-to-face meetings with clients and partners.
Other
- You'll work flexibly when required, including occasional travel away from home.
- You'll travel to client sites regularly and may need to stay overnight occasionally.
- You'll handle personal data in accordance with PeoplePlus's data protection policy.
- You'll actively participate in and promote our safeguarding policies, supporting our commitment to keeping vulnerable people safe.
How Success Is Measured
- Volume of New SRAG/JRAG members acquired and retained
- Retention of employers in your portfolio
- Additional Consultancy revenue and Social Value Managed Service Work secured
- Number of employers using PeoplePlus services (breadth of service adoption)
- New Social Value Covenant Signatures (client commitments secured)
- Volume of vacancies created through SRF and related employment programmes
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