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S&OE Manager
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Position Title: S&OE Manager
Position Type: Regular - Full-Time
Requisition ID: 44479
In every role, McCainers are ambitious, curious, and passionate about creating exceptional work experiences - together. With a customer-first mindset, we make doing business with McCain easy. This role can be located in our GB, NL or FR locations.
About the Role
Lead the S&OE (Sales and Operations Execution) process. Oversee and coordinate all sales and operations activities to ensure high performing operational execution of business on a 0 to 3 months horizon.
Coordinate, coach and challenge all stakeholders involved in the process to take the best decisions for the company and to put action plans to avoid issues occurs again or to insure our way of working will improve to better serve our customers. In this role you will have 1 direct report.
What You’ll Be Doing
- Analyze, coordinate, anticipate and manage all issues and crises faced and ensure that the best decisions are taken and respected in close collaboration with the local Customer Service teams
- Interface pro-actively with Customer Service, Forecasting, Deployment and Production planning teams to manage Risks and out of stocks and work to ensure best new availability date.
- Propose and implement strategies to optimize short-term performance (0 to 3 months) and alert if long-term processes must be modified because they affect the short-term activity. Evolve processes as analytics are done and propose other technologies if needed
- Decide to escalate if issue managed with S&OE process must be managed through a Crisis Management mode.
- Organize the communication with right stakeholders to provide updates on performance.
- Ensure Service level and out of stocks explanations are correctly managed: provide the correct information to the people who enter orders. Verify and communicate the Service Level and explanations to right stakeholders.
- Manage logistics claims and returns with all the Customer Service managers and our distribution centers
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What You’ll Need to Be Successful
- Business school or Engineering Degree
- Upstream and downstream Supply Chain knowledge (included forecasts, Production planning, Deployment, storage, transportation)
- Sales and Finance knowledge
- Experience working with detailed information and numerical data and presenting it in a way that is easily understood by people at different levels in the organization
- Indirect management experience (project, …)
- SAP / PowerBI / PowerPoint / Excel competencies
- English
- Customer oriented
- Coordination, indirect management and resilience. Team player. Independent and tactical with a proven ability to develop professional relationships and work in a team-oriented environment.
- Good communication
- Embodies elements of high-performing culture: focused, disciplined, accountable, opportunistic, engaged, sense of ownership,… Synthetic and structured mindset.
- Continuous improvement driven, action driven, business agility
- Work well under pressure, change and ambiguity
Leadership Principles
At McCain, our leadership principles guide how we engage with customers, collaborate as a team, and achieve success. We focus on understanding customer needs, driving innovation, empowering people, and taking ownership to clear obstacles and deliver results.
For this role, particular emphasis is placed on:
- We are customer obsessed.
- We act like owners.
The McCain Experience
We are McCain. This statement is a testament to our collective strength and our individual value. Your contributions play a vital role in our success. Our winning culture is rooted in authenticity and trust, empowering us to bring out the best in one another. Here, you’ll find opportunities to learn, grow, and thrive. Join us and experience why we’re better together.
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Our purpose is grounded in building meaningful relationships. We’re big believers in the power of working together in person—it helps us stay connected, collaborate more effectively, and grow as a team. At the same time, we recognize the importance of flexibility. Most office-based roles follow a hybrid model, with the option to work remotely two days a week. There may be exceptions depending on the role and location, so we encourage you to speak with your recruiter for more details.
Equal Opportunity Employer
McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.
Accessibility
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to find appropriate solutions.
Privacy
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain’s Global Privacy Policy and Global Employee Privacy Policy, as applicable. McCain leverages AI in the hiring process, though all final decisions are made by humans. You can understand our approach to AI and how your personal information is being handled here.
Job Family: Customer Service
Location(s): GB - United Kingdom : England : Scarborough
Company: McCain Foods (G.B.) Ltd
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