London Borough of Redbridge
Soft FM Services Manager
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Location: Lynton House / flexible
Permanent – Full Time
Redbridge is an ambitious, diverse and exciting east-London borough. What we do is driven by changing our relationship with local people to support our vision. As a result, we've developed innovative ways to build our communities and transform our Council.
We're one of the fastest growing parts of the country and the third most diverse London borough. Our communities are attracted by a mixture of excellent schools, relatively affordable housing, high-quality open space and rapid transport connections into the heart of the city.
About Us
Redbridge Facilities Management delivers essential services across 600+ properties — including, schools, administrative buildings, Corporate Sites and community hubs. Our Soft Services portfolio covers cleaning, grounds maintenance, waste management, security and pest control — keeping every site safe, clean, welcoming and compliant.
We’re seeking an experienced, solution-focused manager to lead this critical service area, drive standards, manage budgets and teams, and deliver excellence for residents, staff and visitors.
The Role
You will own the strategic and operational management of all soft services across the borough. You’ll lead a team of supervisors, directly employed staff and contracted providers, ensuring consistent quality, value for money, compliance and continuous improvement. You’ll work closely with Housing, Education, Estates and Procurement to align delivery with council priorities.
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Key Responsibilities:
- Lead & Manage: Direct the Soft Services team and contractors; set standards, rotas, performance targets and development plans
- Service Portfolio: Oversee cleaning, caretaking, grounds maintenance, waste/recycling management, pest control, window cleaning and site security
- Contract & Budget: Manage combined budget monitor spend, forecast, approve invoices and ensure best value.
- Performance & Compliance: Enforce SLAs, KPIs and service specifications; conduct regular audits, inspections and spot-checks; ensure full compliance with health & safety, COSHH, environmental and public sector standards
- Supplier Management: Procure, appoint, monitor and review external contractors; manage tender processes, performance reviews and contract renewals; resolve disputes and underperformance
- Continuous Improvement: Develop standards, procedures and training; introduce sustainable practices, innovation and efficiency; support net-zero and clean-growth targets
- Stakeholder Engagement: Liaise with schools, tenants, and staff. service heads and elected members; respond to feedback and complaints; deliver clear, timely updates
- Crisis & Operational Support: Ensure business continuity during peak periods, staff absence, emergencies or special events; mobilise additional resources as required
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To apply for this post please complete the online application form and attach your CV and a Covering Letter addressing how you meet the criteria for the role as stated in the person specification.
All short-listed applicants will need to demonstrate proof of right to work in the UK.
We are committed to employment practices that promote diversity and inclusion in employment and welcome applications from qualified applicants regardless of age, disability, gender identity, sex, marriage and civil partnership status, pregnancy and maternity status, colour, race, religion, or belief.
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