Response Informatics
Software Asset Manager
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Job Description – Software Asset Management (SAM) SME / ServiceNow SAM Pro Consultant
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Experience
8–12+ years
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Primary Skills
- Software Asset Management
- ServiceNow SAM Pro
- ITAM
- Software License Optimization
Role Overview
We are looking for an experienced Software Asset Management (SAM) SME with strong ServiceNow SAM Pro expertise who can provide both technical and consulting leadership across complex enterprise SAM environments. The ideal candidate should have experience assessing existing SAM landscapes, identifying gaps across technology, data, processes, and operating models, and designing solutions that improve software asset visibility, compliance, automation, and cost optimization.
Key Responsibilities
- Assess enterprise Software Asset Management landscapes across people, process, technology, data, and governance.
- Evaluate existing ServiceNow SAM Pro implementations and identify opportunities to improve adoption and value realization.
- Assess end-to-end SAM processes including software discovery, inventory, normalization, entitlements, reconciliation, compliance, and optimization.
- Evaluate and improve Effective License Position (ELP) and software entitlement management.
- Identify opportunities to automate manual SAM activities using ServiceNow workflows, automation, and AI.
- Assess integration across SAM, HAM, CMDB, Discovery, procurement/S2P, contracts, and financial systems.
- Identify software cost-optimization opportunities including unused licenses, shelfware, over-licensing, duplicate applications, vendor consolidation, and renewal optimization.
- Design appropriate SAM target operating models, processes, and governance frameworks.
- Assess technology options and provide recommendations across optimizing/configuring existing platforms, augmenting capabilities, or developing new capabilities where appropriate.
- Develop SAM transformation roadmaps, including quick wins and longer-term initiatives.
- Define relevant KPIs, business outcomes, and cost-saving levers for SAM transformation.
- Translate business challenges into solution approaches, architecture, implementation roadmaps, and clearly defined work packages.
- Engage confidently with senior business, procurement, technology, and ServiceNow stakeholders.
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