6 months Contract – inside IR 35, strong indication of continuous extension

Working Pattern: 37.5 hours per week | 4 day working week (Monday to Thursday)

About the role

The role plays a critical part in maintaining the configuration of IT based processing systems to the optimum operational and test specific standards. Reporting to the Sustainment Service Desk Manager and LMSOC Technical Manager, the Software Configuration Analyst will be responsible for but not limited to supporting, execution and automation of software deployments and configuration changes to a large mixed-OS estate.

Responsibilities

• Manage and maintain system configuration files across 2,000+ targets, including validation of configuration sets containing up to 1,500 parameters using scripting, reporting, and deployment tools.
• Process and deploy 30+ types of customer-supplied operational data files (ODFs) to between 30 and 500 targets on a regular basis.
• Maintain Integration & Test (I&T) and production environments, ensuring accurate, timely, and fault-free configuration and software deployments.
• Monitor mission-critical applications and services, analyse performance trends, investigate service degradation, and troubleshoot application and configuration issues.
• Support development and integration activities, including defect management, performance trials, system validation, and agile sprint release deployments.
• Work closely with customer, integration, development, and external technical teams to validate configurations, resolve issues, and coordinate future software releases.
• Maintain and support server infrastructure to meet SLA requirements and coordinate hardware and software builds with onsite technicians.
• Create and manage customer address directories and provide ad hoc reports, tools, and utilities to customers, management, and support teams.
• Assist in managing incident, service request, and change queues across multiple toolsets, while maintaining and updating processes and procedures.
• Act as a key technical contact for deployment activities, advising first-line support on system changes and providing out-of-hours and 3rd-line on-call support when required.