Production engineering

• Build and operate supporting services across Python and Go, with growing ownership of design, deployment, and operations as you build track record.
• Help hold agent workflows to production standards for latency, cost, and reliability, in a system where non-determinism is a given.
• Build and operate long-running streaming pipelines, including the caching and recovery behaviour that makes them survivable.

Working with analysts, product, and the ML team

• Work directly with the analysts who use our products, turning what they hit in practice into changes in the system.
• Iterate quickly against a live stream of product requests, flagging where they collide with longer-horizon capability work.
• Partner with the ML team on agentic approaches, helping take proven concepts to production and working through the engineering, performance, and reliability problems a research implementation does not have to.
• Help integrate and serve the models they train, and contribute to the production infrastructure their evaluation frameworks run on.

You should apply if

• You have built and worked on production backend systems, and you want to keep doing that. You will spend more of your time in Python and Go services, databases, and APIs than in a prompt file, and you know the difference between something that demos well and something that holds up under production load, latency, and cost.
• You can work independently on well-defined problems, and you know when to flag ambiguity or ask for input rather than guessing. When the obvious approach fails, you look for another one before escalating.
• You are curious about agentic frameworks and comfortable working without one. Experience with them is useful, but we build most of our own orchestration, because off-the-shelf abstractions have not survived our requirements around evaluation, control, and production performance.
• You can take a recent technique or paper, help spike an implementation, and reason clearly about whether it is worth taking further.
• You do not trust a change until you have measured it. Reaching for the evaluation is instinct rather than afterthought.
• You actively seek feedback and act on it, and you look for opportunities to pair with and learn from the engineers around you.
• You want to work on things that matter. Our software sits underneath decisions taken by governments, defence organisations, and institutions operating where being wrong or late carries real consequences.

Where this role can take you

• Grow into full ownership. Strong performance means owning larger features and whole services end to end, writing the technical designs others build on, and leading reviews rather than only taking part in them. That is the path to Senior, and it is a path we will actively work with you on.
• Breadth rather than a narrow track. The work follows the problem, which means agent orchestration one month and pipeline, retrieval, or infrastructure work the next. Engineers here have the opportunity to build depth across several areas rather than being funnelled into one.
• Work on a class of system nobody has settled yet. There are established patterns for running web services and for training models. There are none yet for operating agentic systems in production: controlling cost and latency, making non-deterministic behaviour dependable, and knowing when a change is genuinely an improvement. You will be helping work those out, and that experience is still rare.
• Take on a different class of problem. Making our systems work inside FedRAMP environments is a major upcoming project, and engineering under that kind of constraint is a skill set that stays with you.

Requirements

• Due to the nature of our work and the clients we support, applicants must be eligible to obtain UK security clearance. We are currently only able to consider applicants who are nationals of a NATO member state, Australia, or New Zealand.
• 2+ years of professional software engineering experience, with demonstrated ability to build and ship production-grade services with solid test coverage, and experience owning features or components end to end within a larger system.
• Proficiency in building services in Python, with working knowledge of Go or the ability to pick it up quickly.
• Some exposure to agentic systems, LLM applications, or retrieval running in production, or clear evidence you would pick them up fast.
• A good understanding of distributed systems and databases, including writing asynchronous code that performs under load.
• Experience with cloud infrastructure and the CI/CD pipelines around it.
• Comfortable working with trunk-based deployment.
• Comfortable being handed a symptom rather than a diagnosis. Given a suspected memory leak, you would profile it, find the cause, and fix it, asking for support when you get stuck.
• Able to take a well-defined requirement and scope a technical approach from it, asking clarifying questions up front rather than assuming. You communicate clearly in writing and can produce documentation colleagues can follow, and you look for a way through rather than concluding something cannot be done.
• Breadth and curiosity across the stack: an interest in deployment pipelines, database behaviour, security and AI guardrails, and in validating analytical outputs and feeding analyst feedback into requirements. You pick up unfamiliar tools quickly rather than needing prior expertise in a specific one.

Desirable

• Experience with retrieval systems and large-scale vector database performance (Elastic).
• Experience with graph or network analysis at scale.
• Experience building retrieval or analysis that works across multiple languages.
• Experience with infrastructure as code, streaming pipelines, and search infrastructure.
• Experience operating multi-tenant systems where data isolation is a hard requirement.
• Experience working in compliance-constrained environments. A significant upcoming project is making our systems work within FedRAMP environments.

Interview Process

• Initial Intro Interview with Hiring Manager - 30 Minutes
• Technical Assessment - 1 hour
• Competency-based Interview - 1 hour
• Founder interview - 30 Minutes

Benefits

• Competitive salary based on skills and experience.
• A generous benefits package, including Private Medical Health Insurance and enhanced pension contributions.
• Enhanced parental leave and a workplace nursery scheme.
• £500/year education budget with more expensive items (like conferences) covered with manager approval.
• 33 days of leave across the year inclusive of bank holidays.
• Flexible working. The team is typically in our central London office two days a week, and you are welcome to come in up to five.

ExTrac AI provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, genetic information,