Morgan McKinley
Software Engineering Manager
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🚀 Engineering Manager – Loyalty & Customer Engagement
📍 Manchester – Hybrid (2 days onsite per week)
📅 Initial 6-month contract
💷 £108 per hour – Umbrella
We’re hiring an experienced Engineering Manager to join a global leader in digital travel and e-commerce, working within a team responsible for increasing customer engagement with a market-leading loyalty programme.
This is a high-priority, time-sensitive project involving close collaboration with engineering and product teams across Manchester, Amsterdam, and Shanghai.
You’ll lead and develop high-performing engineering teams while remaining close to the technology, providing architectural guidance, supporting production reliability, and ensuring high-quality software is delivered at pace.
What you’ll be doing
- Lead, coach, and develop one or more multidisciplinary engineering teams
- Manage teams typically consisting of 5–8 engineers alongside Product, UX, and QA colleagues
- Take ownership of engineering delivery, team performance, roadmap progress, and technical quality
- Track team health, delivery metrics, and KPIs, identifying and resolving blockers
- Communicate progress, risks, and dependencies clearly to senior stakeholders
- Support recruitment, workforce planning, and the continued growth of the engineering function
- Own applications and services throughout the full development and production lifecycle
- Monitor application health, resilience, scalability, security, and performance
- Drive continuous delivery, experimentation, and customer-focused engineering practices
- Lead the response to live production issues, ensuring customer impact is minimized within agreed SLAs
- Facilitate root-cause analysis, post-mortems, and long-term reliability improvements
- Provide architectural guidance across functional and non-functional requirements
- Remain technically engaged through software development, testing, and engineering best practices
- Identify and implement improvements to engineering processes, systems, and standards
- Manage performance, provide constructive feedback, and create meaningful development opportunities
- Participate in an on-call rotation when required
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What we’re looking for
- Bachelor’s degree in Computer Science, Software Engineering, or a related discipline—or equivalent practical experience
- At least 5 years of professional experience managing software development teams
- Strong people-management, coaching, and mentoring capabilities
- Proven experience delivering customer-facing software products at scale
- A solid technical background in software engineering, architecture, and production operations
- Experience owning applications or services from development through deployment and live operation
- Strong understanding of system reliability, monitoring, incident management, and root-cause analysis
- Experience working with continuous delivery, testing, and experimentation frameworks
- Ability to balance delivery priorities with technical quality, scalability, and resilience
- Strong stakeholder-management skills across international and cross-functional teams
- Commercial awareness and the ability to assess feasibility, cost, scalability, and time-to-market
- Clear, confident communication with both technical and non-technical audiences
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This is an excellent opportunity to lead a talented engineering team within a highly visible global programme, helping millions of customers engage with the benefits of a major digital loyalty platform.
📩 Interested? Apply now or contact me directly to discuss the opportunity.
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