Product Training and Demonstrations

• Develop and deliver tailored training sessions to prospective and existing customers.
• Prepare and deliver customised product demonstrations based on customer requirements and use cases.
• Explain technically complex software clearly to technical and non-technical audiences.
• Prepare demonstration environments, scripts, presentations and supporting materials.

Product Communications and Events

• Create accurate and engaging product content.
• Support WebX’s presence at industry exhibitions, webinars, conferences and customer events.
• Assist with product launches, release announcements and customer communications.

Operational Support

• Support WebX’s ISO 27001 and information security activities relevant to the role.
• Assist with proposals, customer information requests and other operational activities requiring product knowledge.
• Maintain accurate records and report on relevant support, testing and customer engagement activities.
• Perform other reasonable product support, testing, customer-facing or technical duties consistent with the role.

ABOUT YOU

Essential Requirements

• A completed Bachelor’s degree in any discipline relevant to the responsibilities of the role.
• Current residence in the United Kingdom and the ability to work permanently from a suitable UK home address. This is a mandatory requirement. Applications from candidates who are not currently resident in the United Kingdom will not be considered.
• An existing and continuing right to work in the United Kingdom without employer sponsorship. WebX is unable to provide visa sponsorship now or in the future.
• Previous experience in technical software support or a comparable customer-facing technical role.
• A high level of professional proficiency in spoken and written English, with the ability to explain technical products clearly and produce polished customer-facing content.
• Familiarity with Azure DevOps, Git and Microsoft 365 applications.
• Strong analytical, troubleshooting and problem-solving skills.
• The ability to take ownership of customer issues and collaborate effectively with technical colleagues.
• The ability to build and maintain professional customer relationships.
• A working understanding of artificial intelligence and large language model concepts, together with the aptitude to learn the deployment and configuration of AI-enabled product features.
• The ability to work independently and productively in a fully remote environment while remaining available, responsive and engaged during normal UK working hours.
• Strong organisational skills and the ability to manage a varied workload and competing priorities.
• Willingness and ability to undertake UK and international business travel, which may account for up to approximately 20% of working time during busy periods.
• Willingness and ability to undergo lawful background screening, security vetting or customer-specific clearance where required.
• The ability to comply with applicable information security, confidentiality, data protection and export control requirements.

Desirable Experience

• Hands-on experience deploying or configuring large language models or AI-enabled software, including API integration, local model setup or prompt configuration.
• Practical experience using AI-assisted software development tools such as Claude Code, ChatGPT Codex, GitHub Copilot or similar coding agents.
• Experience using generative AI for technical investigation, software testing, documentation, customer support or marketing content.
• An understanding of AI-generated output validation and the security, confidentiality and data-protection risks associated with generative AI tools.
• Proficiency with XML, XSLT and HTML.
• Working knowledge of Microsoft SQL Server.
• Proficiency in French, German or another additional language.
• Experience with technical publications, S1000D, ATA iSpec 2200 or the aerospace and defence sector.
• Familiarity with ISO 27001 or a similar information security environment.
• Experience with multimedia or video-editing software.
• Experience delivering software demonstrations, technical training or customer presentations.
• Experience producing technical marketing content or managing professional social media activity.

WHAT WE OFFER

• Fully remote working.
• A monthly homeworking allowance of £26, intended to be paid tax-free under applicable HMRC rules.
• Workplace pension scheme.
• Group life assurance with an intended level of cover of four times annual salary.
• Private medical or health insurance.
• Enhanced maternity pay, providing full pay for the first 13 weeks of maternity leave, inclusive of any statutory maternity pay due.
• Up to five additional paid parental leave days per calendar year for eligible parents or legal guardians of children under 16.
• Enhanced paid bereavement leave.
• Access to customised training courses and opportunities for professional development.

All benefits are subject to eligibility, applicable provider terms, scheme rules, underwriting and the WebX Employee Benefits Policy.

HOW TO APPLY

Apply through LinkedIn with:

• Your current CV.
• A short note explaining why your experience is suitable for the role.

Applications will only be considered from candidates who:

• Hold a completed Bachelor’s degree.
• Are currently resident in the United Kingdom.
• Have an existing and continuing right to work in the United Kingdom without employer sponsorship.

Recruitment Process and Employment Conditions

• Any offer of employment may be subject to satisfactory right-to-work, identity, employment history, qualification and reference checks, together with any lawful customer-specific security screening required for the role.
• Employment is offered under WebX’s standard Homeworker Terms and Conditions of Employment, including provisions relating to confidentiality, information security, data protection, intellectual property and the protection of customer and Company information.
• WebX may close this vacancy early and reserves the right to decline any application at any stage of the recruitment process.
• WebX does not provide individual feedback or reasons for rejecting applications and will not enter into correspondence concerning recruitment decisions, except where disclosure or a response is required by applicable law or by a binding order of a court, tribunal or regulatory authority.
• WebX Systems is an equal opportunities employer. We welcome applications from suitably qualified candidates from all backgrounds and will consider reasonable adjustments throughout the recruitment process.