Quest Global
Software Supportability Manager
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Quest Global
Quest Global is a pioneering organization and one of the fastest-growing engineering services firms globally, with extensive expertise in top OEMs across seven industries. We are a company with a rich history, aiming to reach a century in operation, fueled by ambition, drive, and modesty.
We are seeking individuals with a humble yet brilliant mindset, who believe in the power of engineering to turn the impossible into reality; innovators who are not only motivated by technology and innovation but are also continuously committed to designing, creating, and testing as a reliable partner for Fortune 500 clients.
As a team of highly diverse engineers, we understand that our true goal is to engineer a better future for everyone. If you are eager to contribute to meaningful projects and be part of an organization that truly values collective success and learning from failures, then we would love to hear from you.
We are expanding our Through Life Support Engineering team at all experience levels and are interested in hearing from you if you are prepared to advance in your career.
Job Description
The role of Software Supportability Manager entails collaborating with an Integrated Logistics Support (ILS) team for the client, strategising and implementing support for Products, Systems, and Equipment (PSE) with a specific emphasis on managing the services that support digital resources such as hardware, software, firmware, data, and network infrastructure. Responsibilities may include but are not limited to:
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- Leading the Software Support discipline and ensuring the quality of Integrated Product Support (IPS) activities throughout the program lifecycle.
- Implementing, transitioning, and managing enhancement activities for digital assets across various services, processes, and systems.
- Representing and leading multiple working groups involving various stakeholders and industry partners.
- Providing and utilizing reports to suggest improvements in services.
- Assisting in gathering and managing requirements for future capabilities and support services.
Key Responsibilities:
- Collaborating closely with the client to ensure clear understanding of requirements and effective problem definition.
- Providing specialized input on Software and Cyber-related topics and contributing to program IPS Element Plans.
- Defining concepts for software maintenance and through-life support solutions in partnership with Stakeholders.
- Creating software support requirements and ensuring their integration into system design.
- Supporting the development of Software Support Reliability, ILS.
- Assessing software obsolescence and the need for technology refresh.
- Preparing Software Maintenance Analysis Report, Software Support Analysis Report, and Software Support Case Report.
- Ensuring customer satisfaction.
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Work Experience
Qualifications & Experience
- Bachelor’s degree (minimum) in Engineering or a closely related discipline.
- Relevant supportability engineering in a highly regulated industry (e.g., aerospace, nuclear, maritime, infrastructure, oil and gas etc. ).
- Good understanding of the hardware, software, firmware, data and network infrastructure integrated solutions and environment for Defence products.
- Experience in ownership of end-to-end support deliverables.
- Experience in investigation and assessment of support solutions using in-service data and development of verifiable process improvements.
- Experience organising and supporting stakeholder meetings, collating the necessary information in a personable manner and driving a project or solution forwards.
- Understanding of systems engineering principles, including requirements management, integration and verification and validation.
Desirable Attributes:
- Relevant supportability engineering experience in the UK Defence industry.
- Experience in support, service or process design in a relevant highly regulated industry.
- Knowledge of UK Defence products and typical in-service or supportability issues.
- Good understanding of the wider supportability challenges and trade-offs for a UK Defence customer perspective.
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