Job Description

About MUFG Investor Services

MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.

With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, a collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work. Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution.

Role Overview

The Solution Analyst owns the front-end analysis that turns an emerging business need into a clearly defined, well-understood piece of work, with the outcome, scope, and rationale established before delivery begins.

This is a Solution Analyst role within our loan administration and private debt servicing area. This is a business process outsourcing service: we service loans and private debt on behalf of clients, calculating and collecting borrower interest and allocating it to lenders, maintaining the loan records that downstream reporting and fund valuation depend on. The role brings deep loan-servicing and private-debt operational knowledge into the front-end of complex change. In some cases this servicing links into wider fund administration offerings we provide, and in others it stands alone.

The role sits within the Tech Solutions organisation as a deployable analytical and subject-matter-expert resource, not permanently embedded in any one team, and is deployed against the pipeline of complex work in this area.

Key Responsibilities

• Act as the subject-matter expert and analytical lead for the platforms and processes that support our Private Debt offerings: loan administration, loan agency and CLO.
• Bring deep loan administration and servicing knowledge, covering the loan lifecycle from deal and position set-up through interest and fee calculation, drawdowns, repayments, and lender allocations, to the front-end shaping of solutions, so the work handed to delivery teams reflects how loan servicing actually operates and where it can be improved.
• Protect the integrity of the loan data that flows into downstream reporting and fund valuation, making sure that what the servicing platform produces is timely, accurate, and fit for the processes that depend on it.
• Conduct front-end analysis of complex work, covering feasibility, operating-model implications, data quality, and readiness, before a delivery team picks the work up.
• Collaborate across stakeholder groups to define and document business requirements, translating current-state analysis, requirements, and gaps into a clear solution intent.
• Go and get the information needed to do the analysis directly, querying data, reviewing system configuration and behaviour, and running analysis using AI tooling where it helps, rather than waiting for others to provide answers.
• Work alongside Solution Owners at the front-end of complex work to shape intent and acceptance criteria for the parts of the work that carry the most complexity.
• Represent technical limitations and implementation realities back to business stakeholders, and business intent back to engineers, translating in both directions.
• Identify risks a delivery team would not otherwise see, including data gaps, downstream impacts, operational-readiness concerns, and regulatory implications.
• Partner with Integration Quality Engineers on cross-team and cross-solution test scenarios that no single team can cover.
• Support adoption readiness where value realisation depends on more than the build, including communications, training, data clean-up, and operational change, particularly where readiness work spans teams.
• Recognise patterns across the business area, including recurring themes, overlaps, and opportunities for reuse, feeding roadmap shaping.
• Create and maintain supporting product documentation, including system overviews, functional narratives, and use cases.