Computacenter AG & Co. oHG
ServiceNow Solution Consultant
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
ServiceNow Solution Consultant – UK Wide
Location: UK-wide | Job-ID: 218785 | Contract Type: Standard | Business Unit: ServiceNow
About the Role
Join Computacenter’s ServiceNow Centre of Excellence as a ServiceNow Solution Consultant, where you’ll help customers shape their ServiceNow strategy and unlock the full value of the Now Platform.
In this customer-facing role, you’ll work across Managed Services and Professional Services opportunities, translating customer needs into compelling business-focused solutions. You’ll bring ServiceNow capabilities to life through discovery, demonstrations, and solution storytelling, helping organisations solve real challenges and achieve measurable outcomes.
You’ll collaborate closely with Sales, bid teams, and delivery specialists, supporting opportunities from initial engagement through project initiation and ensuring a consistent, high-quality pre-sales approach.
Why join us/what success looks like:
This is an opportunity to play a visible role in a growing ServiceNow practice, working with enterprise customers, senior stakeholders, and specialist colleagues to shape solutions that drive measurable business value.
Success means:
- Helping customers understand the value of the Now Platform and translating their priorities into clear, credible, and commercially compelling ServiceNow solutions.
- Strengthening Computacenter’s pre-sales capability by improving the quality of discovery, demonstrations, bid responses, and early solution shaping.
- Building trusted relationships across customers, ServiceNow, Sales, Managed Services, and Professional Services teams to support growth and successful project initiation.
What You’ll Do
Key responsibilities include:
- Support sales and bid teams in qualifying customer ServiceNow needs, shaping winning responses across Managed Services and Professional Services opportunities, and leveraging ServiceNow Centre of Excellence expertise.
- Contribute to Requests for Information (RFI) and Proposals, ensuring ServiceNow responses align with Computacenter standards and support the customer’s ServiceNow strategy.
- Engage global customers to identify opportunities for innovation, efficiency, and improved customer experience using the ServiceNow platform, both during the bid process and in-life contracts.
- Deliver standard and tailored ServiceNow demonstrations for prospects and existing customers, including demo scripts and scenarios reflecting current product developments, releases, and solution offerings.
- Collaborate with stakeholders, virtual teams, and ServiceNow Centre of Excellence consultants to share knowledge, best practices, and practical delivery insights.
- Understand the business and technical challenges addressed by ServiceNow solutions, including relevant regulations, business drivers, evolving customer needs, and security considerations.
- Share Computacenter’s practical experiences in delivering ServiceNow with prospects and existing customers to demonstrate credibility and expertise.
- Work with ServiceNow partner pre-sales teams to maintain consistency in solution consulting approaches, market insight, and delivery methods.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What You’ll Need
Essential:
- Experience working with ServiceNow in a pre-sales or solution consulting environment, acting as a trusted advisor to customers.
- Strong knowledge of IT Service Management (ITSM) and wider ServiceNow capabilities, processes, and best practices, with the ability to articulate how ServiceNow supports customer objectives.
- Ability to bring ServiceNow solutions to life through customer conversations, demonstrations, discovery activities, and clear articulation of business value.
- Excellent teamwork skills and the ability to collaborate across virtual teams to develop the right customer solution.
- Strong problem-solving and logical thinking abilities, complemented by superior verbal and written communication and presentation skills, including facilitation.
- Experience in problem diagnosis, solution development, client communication, decision facilitation, documentation, and stakeholder management.
- High technical expertise and a practical understanding of ServiceNow-based solutions.
- Ability to embody Computacenter’s ‘Winning Together’ values in your approach to work.
- Confidence, engagement, and credibility in customer-facing situations.
- Ability to manage your own workload and adapt to working independently or within a wider team.
- Experience managing customer and stakeholder expectations in complex pre-sales environments.
- Willingness to travel within the UK and overseas.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Advantageous:
- Experience delivering ServiceNow pre-sales in broader customer solutions.
- ITIL Foundation, Intermediate, or Expert Certifications.
- Pre-sales experience beyond ITSM, including capabilities like IT Asset Management (ITAM), IT Operations Management (ITOM), Information Risk Management (IRM), and Human Resources Service Delivery (HRSD).
- Experience with ServiceNow Customer Workflows and Employee Workflows.
- Knowledge of delivering ServiceNow pre-sales solutions alongside complementary technology, vendors, and integrations.
- Experience applying Enterprise Architecture (Strategy, Planning, Standards) in a pre-sales environment.
- Proficiency in additional languages such as German and French.
About Us
Computacenter is a leading independent provider of IT infrastructure services, with around 21,000 employees worldwide. We specialise in supporting organisations through digitisation, advising on IT strategy, implementing the right technology, and managing customer infrastructures.
We foster a friendly, open working environment with a flatless hierarchy, valuing professionals with diverse skills, personalities, and strengths. Our shared values centre around teamwork and performance, encouraging growth, growth, and empowerment.
#winningtogether #peoplematter
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location