FossID
Solution Architect & Customer Success Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About the Role
FossID is looking for a Solution Architect & Customer Success Manager to own the technical success of our customers throughout their journey with FossID—from initial evaluation through implementation, adoption, and ongoing value realization.
This is a customer-facing technical role that operates across pre-sales, solution architecture, onboarding, and customer success. You will help organizations understand how FossID fits into their software development and governance environment, design the right solution, guide successful implementation, and ensure they continue to achieve measurable value from the platform.
You will work closely with the Account Executive, who owns the overall customer relationship and commercial aspects of the account. You own the technical relationship and customer outcomes.
The ideal candidate understands modern software development environments and can comfortably engage with developers, DevOps and DevSecOps teams, security teams, open source program offices, legal and compliance stakeholders, and engineering leadership.
What You’ll Do
Pre-Sales & Solution Engineering
- Partner with Account Executives during the sales process to understand customer requirements and demonstrate how FossID can address them.
- Lead technical discovery with prospective customers.
- Understand the customer's software development lifecycle, DevOps architecture, security processes, and open source governance requirements.
- Translate technical and business requirements into an appropriate FossID solution.
- Deliver technical demonstrations of FossID capabilities.
- Design and lead proofs of concept and technical evaluations.
- Answer technical questions related to architecture, integrations, deployment, security, scanning, SBOMs, and software risk management.
- Help customers establish technical success criteria and evaluate FossID against them.
Solution Architecture, Onboarding & Activation
- Once a customer chooses FossID, take ownership of turning the proposed solution into a successful production implementation.
- Design the customer's FossID implementation and integration architecture.
- Guide configuration, deployment, and integration into development and governance workflows.
- Help customers integrate FossID into IDE, source control, CI/CD, DevSecOps, and software compliance processes.
- Establish appropriate scanning, policy, SBOM, and governance workflows.
- Advise customers on applying FossID across different development environments, software portfolios, and use cases.
- Coordinate with FossID Product, Engineering, and Support teams when deeper technical expertise is required.
- Drive customers toward successful activation and operational readiness.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Customer Success, Adoption & Value
- After implementation, continue as the customer's primary technical success partner.
- Drive adoption of FossID across relevant teams and workflows.
- Help customers mature their Software Composition Analysis and SBOM management programs.
- Monitor technical adoption, identify gaps, and recommend improvements.
- Conduct technical reviews and working sessions with customer teams.
- Help customers expand FossID into additional applications, development teams, workflows, and use cases where appropriate.
- Connect FossID capabilities to measurable customer outcomes including improved software supply chain visibility, reduced compliance risk, improved vulnerability management, and more efficient software governance.
- Identify technical risks to customer success early and coordinate action to resolve them.
- Represent customer requirements and feedback internally to Product and Engineering.
- Partner with the Account Executive on renewals and expansion by ensuring the customer can clearly see the value FossID is delivering.
Areas of Expertise
You should have strong working knowledge across several of the following areas:
- Software Composition Analysis (SCA)
- Software Bill of Materials (SBOM) generation and management
- Open source software governance
- Software supply chain integrity
- DevOps and DevSecOps
- CI/CD pipelines and source code management
- Software security and vulnerability management
- Open source license compliance
- Software copyright and intellectual property risk
- Software development environments and SDLC processes
- Application security and software governance
- APIs, integrations, and enterprise software architecture
- Cloud, hybrid, and on-premises enterprise environments
What We’re Looking For
- Experience in a customer-facing technical role such as Solution Architect, Sales Engineer, Technical Account Manager, Customer Success Engineer, DevSecOps Engineer, Application Security Engineer, or similar.
- Strong understanding of how enterprise software is developed, integrated, secured, and governed.
- Experience working with DevOps, DevSecOps, application security, or software supply chain technologies.
- Ability to understand complex customer environments and translate requirements into practical technical solutions.
- Strong communication skills with the ability to work effectively with both deeply technical practitioners and senior business stakeholders.
- Ability to explain complex technical and risk concepts clearly and pragmatically.
- Comfortable leading customer meetings, technical demonstrations, workshops, implementations, and technical reviews.
- Strong problem-solving skills and a bias toward helping customers achieve outcomes rather than simply deploying technology.
- Ability to manage multiple customer engagements and priorities in a remote, international environment.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Particularly Valuable Experience
Experience with any of the following is especially valuable:
- Software Composition Analysis platforms
- SBOM formats and standards such as SPDX and CycloneDX
- Open source license identification and compliance
- Software vulnerability and CVE management
- CI/CD platforms and developer tooling
- Git-based development workflows
- Embedded software and complex software supply chains
- Automotive, aerospace, industrial, semiconductor, medical device, financial services, or other highly regulated software environments
- Software supply chain regulations and standards
- Open source program offices (OSPOs)
- Software audits, M&A due diligence, or intellectual property risk management
How Success Is Measured
Success in this role means that customers:
- Understand how FossID fits into their environment before they purchase.
- Complete technical evaluations with clearly demonstrated value.
- Deploy and activate FossID successfully.
- Integrate FossID into the workflows where it can have the greatest impact.
- Adopt the platform across the intended users and use cases.
- Improve their ability to identify and manage software security, license, copyright, and supply chain risk.
- Clearly articulate the business and technical value they receive from FossID.
- Renew and expand usage because FossID has become an important part of how they build and govern software.
About FossID
FossID is the Agentic SCA Platform for software supply chain integrity, helping global enterprise software teams build, govern, and deliver software at AI speed. Through deep Software Composition Analysis, SBOM orchestration, and software risk services, FossID provides the visibility and control organizations need to reduce risk and always know what’s in their software.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location