Green IP
Solution Consultant
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Solution Consultant
Green IP is looking for a Solution Consultant to help customers transform their customer experience through innovative Contact Centre and AI solutions.
This is a customer-facing role where you'll work with customers, partners, sales, delivery and support teams to design, implement and optimise modern CCaaS, automation and AI-powered customer engagement solutions. You'll also act as a product expert, supporting post-sale activities, providing technical guidance, and helping customers maximise the value of their contact centre investment.
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What you'll do
- Lead discovery workshops and solution design sessions
- Design Contact Centre, AI and integration solutions
- Support pre-sales demos and proof of concepts
- Work with customers to produce detailed Scope and statements of work to ensure expectations are set and met
- Act as a trusted advisor throughout the customer lifecycle
- Provide product expertise and technical guidance post-sale
- Support complex customer challenges and drive service improvements
- Help shape Green IP's Contact Centre and AI strategy
What we're looking for
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Your very own career expert that helps elevate your application to the next level.
- Experience in Contact Centre Pre-Sales, Solution Consulting or Solution Architecture
- Strong technical knowledge of CCaaS, SIP/VoIP, CRM integrations and cloud technologies
- Experience with AI, automation or conversational AI solutions
- Excellent communication and stakeholder management skills
- A passion for customer success and technology innovation
If you're passionate about Contact Centre technology, AI, customer experience and helping organisations modernise their customer engagement platforms, we'd love to hear from you.
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